Home>Support>Same problem as – Editing, saving text block suddenly stopped working

Same problem as – Editing, saving text block suddenly stopped working

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Hi

When I’m editing a text block the buttons in the top corner do not work. I can only reload the page. I have tried deactivatin all plugins, emptying the cache. No fix please help asap.

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  1. 9 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Damianh,

    Hmm. That’s odd. Could you try switching browser? If that doesn’t fix it could you check your browsers console? Please follow this guide on how to access your browser’s console.

  2. 9 years, 4 months ago damianh

    Hi Alex,

    we have tried changing browsers, deactivating plugins, and dumping caches and also making sure everything is up to date and still no joy. The text block save / cancel buttons in the top right corner do not work (tick & x ) and can only reload page.

    please help Asa- as we cannot add any content.

    Kind regards

    damian

    [email protected]

  3. 9 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Damianh,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    Private Snippet

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  4. 9 years, 4 months ago Private Message - WordPress

    This is a private message.

  5. 9 years, 4 months ago damianh

    That's it set up for you, you should have received an email with the details.

  6. 9 years, 4 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  7. 9 years, 4 months ago damianh

    Hi thanks for the quick reply,

    If you try to create a new text block on the events page you will see the fault.

  8. 9 years, 4 months ago damianh

    Or a toggle group on the events page.

  9. 9 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Damianh,

    Oh. Okay, I see what’s going on. I’m not actually sure of the name, but that page builder you’re seeing on that page isn’t SiteOrigin Page Builder. It looks to be a bundled page builder in your theme. I would recommend going to your theme developers for advice on this issue.

    Sorry I couldn’t be of more help. :( (please delete the user account you created me)

  10. 9 years, 4 months ago damianh

    Oh ok, I'm really confused as the plugin is called Page builder by siteorigin?

  11. 9 years, 4 months ago damianh

    I clicked on the support tab within the plugin.

  12. 9 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Damianh,

    You actually have SiteOrigin Page Builder installed but that’s not the plugin you’re having an issue with. Please see the below image. That’s what the SiteOrigin interface looks like. It’s completely different to the one included with your theme.

    Capture

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