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Purchased SiteOrigin Premium – Missing Cache.php files

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7 years ago · Last reply by Andrew Misplon 7 years ago

I have installed all modules and themes and double checked their content 1:1

After installing SiteOrigin products, the site has a PHP error and returns blank.

Looking into php-error.log it turns out it is a serie of missing Cache.php files.

[14-Mar-2018 06:09:09 UTC] PHP Warning: require_once(/var/www/domain.dk/public_html/wp-content/plugins/so-widgets-bundle/base/inc/lib/Less/Cache.php): failed to open stream: No such file or directory in /var/www/domain.dk/public_html/wp-content/plugins/so-widgets-bundle/base/inc/lib/Less/Parser.php on line 3
[14-Mar-2018 06:09:09 UTC] PHP Fatal error: require_once(): Failed opening required ‘/var/www/domain.dk/public_html/wp-content/plugins/so-widgets-bundle/base/inc/lib/Less/Cache.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /var/www/domain.dk/public_html/wp-content/plugins/so-widgets-bundle/base/inc/lib/Less/Parser.php on line 3

.. Fixing one file returns another error. I cannot find any similar examples by searching forums for SiteOrigin or WordPress in general. Chmod is 770 in general in case these classes are supposed to generate themselves.

I have been in touch with the hosting company, to hear if any PHP commands are blocked for security purposes since the files are not being generated. There should not be.

Funny enough, the site has run – but it seems this is an issue with later WordPress installs.

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Replies

3
  1. Andrew Misplon Staff 7 years, 11 months ago

    Hi Michael

    Thanks for your support, sorry to hear about the hassle. Please, could you reach out to us via email on [email protected]. We handle all of our premium support there. Alex will assist ASAP.

  2. Michael Rachlitz 7 years, 11 months ago

    Hi Andrew,

    I have contacted Alex by e-mail. Thanks

  3. Andrew Misplon Staff 7 years, 11 months ago

    Super, thanks for that. Alex will be in touch as soon as he’s back online. He’s in Australia.

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