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Problem with upgrading to Vantage Premium

Resolved 6 replies premiumthemetheme-vantage
Toni Russo
10 years ago · Last reply by Andrew Misplon 10 years ago

I have purchased Vantage Premium about an hour ago, but cannot install it. I Have tried manual install as well, but the File I was sent was not in zip format. Just a folder containing 40 items or so.
Do I need to zip this myself ?

Look forward to some help.

Thanks Toni

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Replies

6
  1. Alan Mclaughlin 10 years, 2 months ago

    Im same and I’ve waited months to get the theme working I’m getting pissed off bad support guys

    • Andrew Misplon Staff 10 years, 2 months ago

      Hi Alan

      Sorry to hear about the hassle. I’ve done a quick search for any pending emails or support threads and can’t seem to find any. If you still need assistance, please, email me on Private Snippet

      Thanks.

  2. Toni Russo 10 years, 2 months ago

    Hi Alan….I have sorted it !! I located the downloaded file and Zipped it myself. Then uploaded it.
    Works fine.

  3. Andrew Misplon Staff 10 years, 2 months ago

    Hi Toni

    Thanks for your support.

    The ZIP issue usually occurs with Safari. Safari auto-unzips folders. In future, if needs be, you can disable this feature by following these steps:

    https://wiki.umbc.edu/pages/viewpage.action?pageId=31919091

    Glad to hear you were able to successfully manually upgrade. Please, head over to Appearance > Theme Settings > Premium and ensure your order number is inserted. Below is a private snippet. Your order number is:

    Private Snippet

    If anything else comes up, please, let me know. All the best with your site :)

    For anyone else reading, the easiest way to upgrade is by entering your order number at Appearance > Vantage Premium > Already Paid? top right and following the prompts thereafter.

  4. Toni Russo 10 years, 2 months ago

    Thank you for coming back to me Andrew. Much appreciated. :)

  5. Andrew Misplon Staff 10 years, 2 months ago

    For sure :) All the best with your site.

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