Home>Support>Problem with page editor since update 2.5.4

Problem with page editor since update 2.5.4

By acki, 7 years ago. Last reply by acki, 7 years ago.

Hi, since the last update today (6/1/2017) the page editor is not working anymore. By clicking “edit” only this page opens:

if I deactivate the plugin, everything is working fine

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  1. 7 years, 3 months ago Alex S
    Hi, I Work Here

    Hi Acki,

    What widget is pictured in the screenshot? Is it just this one widget affected or is it all widgets?

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 7 years, 3 months ago acki

    Hi Alex,
    Thanks for your reply.
    I tried to add a screenshot, without success.

    New try now!
    Error

    Alternativly: http://lovania-it.de/int/siteorigin_editor_error.jpg

    I deactivated all other plugins, cleared cache, change browser … but the error was still given.
    Currently I went back to 2.5.3 and everythings works as it should.

    Best

  3. 7 years, 3 months ago Alex S
    Hi, I Work Here

    Hi Acki,

    Unfortunately, I can’t seem to replicate this issue. Can you please temporarily update the plugins and then would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. 7 years, 3 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  5. 7 years, 3 months ago acki

    Hi Alex,

    today I updated with the current revision 2.5.5 … same problem.

    You should have an email with the login link for the site. Hope you can help.

  6. 7 years, 3 months ago acki

    Hi Alex,

    with the new update 2.5.6 I found the problem.

    Some interactions with: Lightweight Social Icons plugin is deactivated, everything works fine.

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