Hi, I have last version of page builder siteorigin and it’s in active, but when I log in the pages and want to use it nothing shown in top, It’s was working before, I read all thread before that near from my problem and do all solutions like deactivate the another plugins but nothing happen still not working.
Please I need your support.
Hi Fadi
Thanks for reaching out.
Head over to Settings > Page Builder and ensure that posts and pages are enabled as post types.
If the Page Builder tab is appearing collapsed under the regular WordPress editor field then you have a plugin conflict. Test with all plugins de-activated except Page Builder.
Thanks for your quick response, actually I checked and it’s OK, also I deactivated all plugins but still the same problem not solve.
Thanks for reporting back. The last two checks to try are:
1. Dashboard > Updates. If there are any pending updates, run them.
2. Switch to a default theme, either Twenty Fourteen or Twenty Fifteen and re-test.
Do step 2 with all plugins de-activated except for Page Builder.
Sorry to say that, but still the problem not solved, I did all steps you mentioned above but nothing happen.
Hi Fadi
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Ok, I will do it now
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Done
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Can you perhaps explain the challenge again. If I go to Pages > Home, the Page Builder tab is present next to Visual and Text as expected.
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Thanks for explaining.
The way this theme works is it assigns a page for each section. For example, the first section image, text then four Features widget, that’s controlled by this page:
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For further help with the ins and outs of this setup, you could consider reaching out to theme support for this theme. Hope that helps get you started.
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Sure.
I’m not seeing what the problem is though. Are you not able to make edits on this page for example?
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When I was logged in I saw a normal Page Builder layout there. That layout is then being used for first section of your site.
(Would you mind perhaps using Private Reply for sensitive data only? Thanks :) It’ll help us make the forums more usable for everyone.)