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Problem with page builder after update

By Fabrice NOUNAHON, 7 years ago. Last reply by Fabrice NOUNAHON, 7 years ago.

Hi,

After automatic WordPress update to 4.6.2, my site is completely broken: http://www.fondationportocapitale.org.

I use the Site Origin Page builder with Specia wordpress theme, but after update all my content was moved to editor. When I moved back to page builder, all my setup was gone and my content was put in 1 row.

Is there a way to fix this?…

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  1. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Fabrice,

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 7 years, 8 months ago Fabrice NOUNAHON

    Hi Mr Alex

    Thanks for reply.

    I tried what tou said but nothing changed. The result is the same.

  3. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Fabrice,

    To clarify, does this issue occur site wide or only for specific pages? Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. 7 years, 8 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  5. 7 years, 8 months ago Private Message - WordPress

    This is a private message.

  6. 7 years, 8 months ago Fabrice NOUNAHON

    Good morning

    Thanks u for your assistance.

    I used the week end to completely rebuilt all the site. It was ok until yesterday night, and this morning, all the construction with page builder desappear again and breaks the site.

    I added yet an administrator account as you asked me. I hope for the issue. I can send u screenshot for the site working well apparence.

    Thanks

  7. 7 years, 8 months ago Fabrice NOUNAHON

    So I stop working on the dashboard to let you see in.

    I wait for you return

    Sorry for my approximativ english

  8. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Fabrice,

    I had a quick look around your site and I can’t seem to spot anything majorly wrong with anything. Can you please link me to a page where this issue is occurring (ideally one that hasn’t been touched – resaved)? Also, can you please clarify what you were doing at the time things went wrong. Did it just happen or id it happen after saving? I ask as I can’t seem to forcefully break the content (which is typically really easy on sites with easy).

  9. 7 years, 8 months ago Fabrice NOUNAHON

    Hello Mr Alex.

    In attached view, I see you how my site look like before the matter accured. It’is screeshot of my localsite.
    Screenshot of page building
    Screenshot of homepage

    The problem happen as soon as WordPress make an automatic update. So I just connect to my homepage and see that everything has broken down. I was doing anything.

    One page that hasn’t been touched is http://www.fondationportocapitale.org/actualites/

    Also, an other problem is that all word with accent has break and changed with thing like « Bénin » in place of « Bénin ».

    I can try to re-upload my local file but as soon as WordPress update, the site break down.

  10. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Fabrice,

    Hm. Would it be possible for you to provide me with a copy of your local site so I can run some tests with the unbroken site? This should hopefully allow me to work out the reason why it’s breaking on update for you.

  11. 7 years, 8 months ago Fabrice NOUNAHON

    OK. How can I send you the local site ?

  12. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Fabrice,

    Would it be possible for you to archive it and upload it to OneDrive like you did with the above images? Do you have Dropbox?

  13. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Fabrice,

    Actually, if possible, could you make a backup of the site using Duplicator? It’ll make the transfer process much easier.

  14. 7 years, 8 months ago Fabrice NOUNAHON

    Ok, I will try the two procedures and return to you as soon as possible

  15. 7 years, 8 months ago Fabrice NOUNAHON

    Hi, Mr Alex

    Here is the Private Snippet to access to the folder of my site local archive.

    The folder contains :
    1- The local files of the site compressed with Winrar (fondationportocapitale.rar)
    2- The dbbase compressed in gzip (fondationportocapitale.sql)
    3- The wp config file include the item of online workin site (hostname, db base name, etc)

    I worked with xamp

    Private Snippet

    thanks

  16. 7 years, 8 months ago Fabrice NOUNAHON

    Hello.

    I’m going to reupload my local file to online with file transfer without touch wp-content folder

    I will se if the site will break again

  17. 7 years, 8 months ago Fabrice NOUNAHON

    The site works now, after I upload my local files

    I hope there will not have et new problem after wordpress automatic update

    Thanks for your assistance

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