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Problem with Customizing the Design

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Birgit
10 years ago · Last reply by Andrew Misplon 10 years ago

Hi,
since today I am not able to adjust/customize the design. Everytime, when I go to Design -> Customize … nothing happen. I can see the information “Customize: Loading” only, nothing happen. Any idea?
Warmly,
Birgit

URL: http://www.beziehungschaos.at

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Replies

3
  1. Andrew Misplon Staff 10 years, 5 months ago

    Hi Birgit

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    Also be sure to run all pending updates at Dashboard > Updates.

  2. Birgit 10 years, 5 months ago

    Hi,

    thank you, it worked finally… And I found another fitting plugin.

  3. Andrew Misplon Staff 10 years, 5 months ago

    Super :) Glad to hear you made progress.

    All the best.

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