Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
Hi,
since today I am not able to adjust/customize the design. Everytime, when I go to Design -> Customize … nothing happen. I can see the information “Customize: Loading” only, nothing happen. Any idea?
Warmly,
Birgit
Hi Birgit
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
Also be sure to run all pending updates at Dashboard > Updates.
Hi,
thank you, it worked finally… And I found another fitting plugin.
Super :) Glad to hear you made progress.
All the best.