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problem with customizing

Resolved 3 replies premiumthemetheme-vantage
Ikhu-Omoregbee David
10 years ago · Last reply by Andrew Misplon 10 years ago

After updating to premiun, I cannot customize my page because it does not load. The Other issue is that I cannot move the widgets.

URL: http://www.storehouse-of-hope.org/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php%3Fpage%3Dtheme_settings_page

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Replies

3
  1. Daniel Staff 10 years, 10 months ago

    Hi David

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Also, ensure that everything is updated to its latest version including wordpress.

    Let me know the outcome

  2. Ikhu-Omoregbee David 10 years, 10 months ago

    Thanks, it worked out fine. It was conflict issue with other plugins.David.

    Sent from Yahoo Mail on Android

    From:"Addo" <forum+12471-u20367-8e393ef90a3cfedd9a18ed1604ce02237306cdd9@siteorigin.com>
    Date:Thu, 23 Apr, 2015 at 16:47
    Subject:Re: [SiteOrigin] problem with customizing

    Addo has posted on problem with customizing.

    —–

    Hi David

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Also, ensure that everything is updated to its latest version including wordpress.

    Let me know the outcome

    —
    Reply to this email or view the thread on SiteOrigin. All replies are public, don't email sensitive data. Unsubscribe to stop receiving notifications.

    

  3. Andrew Misplon Staff 10 years, 10 months ago

    Thanks for the update David. Glad to hear you made progress.

    All the best :)

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