Home>Support>Problem after latest update
  1. 9 years, 9 months ago John Heywood

    I tried going back to 1.5.4 and the page builder blocks are blank.
    So i ran the update again with same result. Waiting for a fix…
    No java console errors

    Thanks,
    John

  2. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Hi John

    Apologies for the hassle. We’ve just pushed Page Builder 2.0.1 live. We expect it will resolve the problem you’ve encountered. Please run that update when it becomes available in your installation.

  3. 9 years, 9 months ago RHM

    Hi Andrew,

    I want to report that I just had a weird problem while updating (first) SiteOrigin Widgets Bundle to v1.1.1 and (second) Page Builder to v.2.01. In both cases, I got an error during the update process saying that the plugin could not be written in the plugin directory (although the process could erase the old version of the plugin). After the error, I could not find both plugins in the “Installed Plugins” session, nor in the pluggin directory.
    As I said, I did the updates in 2 phases: first, the SiteOrigin Widgets Bundle. After the error described above, I tried to re-install the pluggin and I´ve got a fail. Page Builder was still with version 2.0.
    Then, I decided to update Page Builder and I also ran into errors (as described above). However, what was weird is that I went to Edit mode of the home page (Vantage Premium) and I could still see the option for Page Builder editor. When I clicked it, it asked me if I wanted to install Page Builder (because my theme supported it). I could install Page Builder 2.01 with no errors. While I was checking if I had losses, I could also see that the SO widgets (from the bundle) where still available. I decided to try to install SiteOrigin Widgets Bundle v1.1.1, which I succeded.
    I already saw that I lost some customization (because I use Page Builder and the SiteOrigin Widgets Bundle in the whole site) but luckly I had made a backup before the updates.
    I don´t know if this is the right place to report such issue but I thought it might be useful to you guys or to others that could have the same problem, because I almost had a heart attack… I still love everything that you guys offer and I hope this is not going to happen again. :)

  4. 9 years, 9 months ago RHM

    An update: I have just refreshed the page where the buttons were missing and they´re back: so, I had no loss at all! :)

  5. 9 years, 9 months ago John Heywood

    Andrew…I just ran the latest update and all is good. Thanks for the quick fix!

    John

  6. 9 years, 9 months ago Andrew Misplon
    Hi, I Work Here

    Epic, glad to hear it’s back to normal. Thanks for the wait! RHM, glad things working better for you too.

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