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Problem after latest SiteOrigin Corp Update

Open 5 replies questionthemetheme-corp
Brian Thompson
5 years ago · Last reply by Andrew Misplon 5 years ago

I just did the update to Corp theme yesterday and can no longer get to the Customize Theme Settings in the theme. Got notification from WordPress that there are errors in the section of code the customize part of theme. Please advise as to what to do.

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5
  1. Andrew Misplon Staff 5 years, 4 months ago

    Hi Brian

    Thanks for reaching out. At the moment, we’re unable to replicate the issue mentioned in your question above.

    If you’re able to, please, enable debugging in WordPress to find out what the error details are. Here is how https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.

    Alternatively, temporarily deactivate all plugins to see if a working baseline can be found. If a working baseline can be found (Customizer loads normally), reactivate your plugins one by one, checking for the issue after each activation.

  2. Andrew Misplon Staff 5 years, 4 months ago

    Hi Brian

    We’ve located the issue, we’ll release an update shortly to fix the problem. Apologies for the hassle.

  3. Andrew Misplon Staff 5 years, 4 months ago

    Hi Brian

    Corp has been updated. The update should make its way to DashboardUpdates within WordPress within the next hour. If any follow-up questions arise, we’re here to help. Thanks.

  4. Brian Thompson 5 years, 4 months ago

    Thanks Andrew for your quick response. It’s working fine now. I appreciate SiteOrigin and use your themes for the majority of my clients. Again, thanks for sorting my issue out.

  5. Andrew Misplon Staff 5 years, 4 months ago

    Hi Brian. Thanks for your understanding and support, it’s most appreciated. As questions arise in the future, please, let us know.

    Cheers for now.

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