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Problem after last update

Resolved 5 replies bug-reportpluginplugin-page-builder
Eric Höfferle
8 years ago · Last reply by Andrew Misplon 8 years ago

After updating to the latest version of Page Builder 2.5.11 my website stopped responding and all I get is a Temporary Error page.
Few minutes before the update I was working on my website and everything was ok.

WordPress 4.8.1 – Theme Perth.

Thanx

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Replies

5
  1. Andrew Misplon Staff 8 years, 6 months ago

    Hi Eric

    Assuming you have access to to the WordPress admin:

    I haven’t seen this error before. Please, start out by checking resources. Install and activate: https://wordpress.org/plugins/server-ip-memory-usage/. Once activated, check the footer in the WP admin, what is your total PHP memory available and what percentage are you using? If there is enough capacity, move on and do a plugin conflict test. Does the issue resolve with all non-SiteOrigin plugins deactivated at once? If so, reactivate the non-SiteOrigin plugins one by one, checking the site after each activation. If the issue persists with all non-SiteOrigin plugins deactivated then you know it isn’t a plugin issue.

    If you can’t access the WP admin, log into your server via FTP or Hosting File Manager and temporarily rename the plugins folder: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/.

  2. Eric Höfferle 8 years, 6 months ago

    sorry ok, now the page is online and back to normal but i cannot edit pages like i used to.

    here is a print (how i see it now)
    http://imgur.com/a/sW81N

    Previusly
    http://imgur.com/a/IBf3X

  3. Andrew Misplon Staff 8 years, 6 months ago

    Hi Eric

    Please, run a plugin conflict test.

    Does the issue resolve with all non-SiteOrigin plugins deactivated at once? If so, reactivate the non-SiteOrigin plugins one by one, checking the site after each activation. If the issue persists with all non-SiteOrigin plugins deactivated then you know it isn’t a plugin issue.

  4. Eric Höfferle 8 years, 5 months ago

    I’ve deactivated all plugins and activated them back on and it worked!

    thanx for an excellent support!

  5. Andrew Misplon Staff 8 years, 5 months ago

    Awesome :) Glad to hear that worked. Not sure why but glad to hear it’s all ok now.

    All the best.

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