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Problem after last update

Resolved 2 replies pluginplugin-page-buildertechnical
Dod
8 years ago · Last reply by Dod 8 years ago

After updating to the latest version of Page Builder 2.5.11 my website stopped responding and all I get is a Temporary Error page.
Few minutes before the update I was working on my website and everything was ok.
I deactivated all the plugins but the problem was still there. I also changed the theme to wp2017. The same.

I am currently under construction but I can share credentials if you are interested in investigating the problem.

Thank you in advance!

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Replies

2
  1. Alex S Staff 8 years, 5 months ago

    Hi Dod,

    I’m sorry to hear about the issue you’re having. We’re not too sure on why this may be happening.

    Can you please enable WP_DEBUG? That will allow for us to see an error message rather than a blank page.
    This will require editing wp-config.php which must be edited via FTP. If you need help with doing this, I would recommend getting in contact with your hosting provider.

    Once enabled, please send me a copy of the error message that’s now present on your pages and then please disable WP_DEBUG.

  2. Dod 8 years, 5 months ago

    Thank you for the reply.
    I am so sorry, the problem was not with your plugin after all;
    it was a memory limit, that occurred at the same time with the update… After contacting my hosting provider to increase my php memory the issue resolved. Page builder works amazing as always :)
    Thank you!

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