This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Problem adding Jetpack by WordPress Plugin

Resolved 5 replies premiumthemetheme-vantage
Viv Kemp
10 years ago · Last reply by Andrew Misplon 10 years ago

Hi Guys

I have tried a few times to load the Jetpack by WordPress Plugin and get this error message every time:

Installing Plugin: Jetpack by WordPress.com 3.8.0
Downloading install package from https://downloads.wordpress.org/plugin/jetpack.3.8.0.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /usr/www/users/psychqqnde/wp-content/plugins/jetpack/
Plugin install failed.

Please help! Do you know what the problem can be?
It is definitely not in the ‘activated’ Plugins’ List.

Thanks!
Viv

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

5
  1. Andrew Misplon Staff 10 years, 3 months ago

    Hi Viv

    If you go to Plugins, is Jetpack not listed there already?

    If Jetpack is not listed at Plugins in WordPress then you’ll need to login to your server via FTP or Hosting File Manager and navigate to /wp-content/plugins/ and delete the “jetpack” folder.

  2. Viv Kemp 10 years, 3 months ago

    Hi Andrew

    Thanks for your prompt reply!

    No, it's not listed at Plugins.

    Will try out your suggestion and let you know how it goes, thanks! :)

  3. Andrew Misplon Staff 10 years, 3 months ago

    Let us know how it goes.

    If you don’t normally login via FTP you can use your hosting control panel. Almost all have some kind of file manager option. For example, cPanel has File Manager:

    https://documentation.cpanel.net/display/ALD/File+Manager

  4. Viv Kemp 10 years, 3 months ago

    Hi Andrew

    We went into the Hosting Control Panel and there was indeed a Jetpack
    Folder which has now been deleted.
    The New Jetpack Plugin was successfully added!

    Thanks for all your help! :)

  5. Andrew Misplon Staff 10 years, 3 months ago

    Awesome :) Really glad to hear you’ve made progress.

    All the best.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread