This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Pricing Table Not Loading Correctly

Open 8 replies pluginplugin-widgets-bundlequestion
Alexa Steele
4 years ago · Last reply by Andrew Misplon 4 years ago

Hello,

I have been using your plugin for a while now and really like it.

I am using the pricing table widget for the first time. The issue is that on the front end the table will load with the feature descriptions and CTA buttons floating atop of the images. When I reload the page everything seems to sort itself out. Here is the page where I am working on it https://www.staging2.steele.marketing/. And here is a screenshot of what it looks like when it’s messed up https://www.staging2.steele.marketing/wp-content/uploads/2021/07/Screenshot-2021-07-15-at-3.50.36-PM.png.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

8
  1. Andrew Misplon Staff 4 years, 7 months ago

    Hi Alexa

    Thanks for your kind feedback and for sending your question.

    At the moment, I’m unable to replicate the issue on my laptop. Please, could you let us know the browser you’re using?

  2. Alexa Steele 4 years, 7 months ago

    I'm using Google Chrome on a Chromebook.

  3. Andrew Misplon Staff 4 years, 7 months ago

    Thanks for the update. The widget seems to be displaying normally for me in Chrome: https://imgur.com/a/zNDdV5e. I’ll ask Alex at SiteOrigin to check on a Windows computer.

  4. Andrew Misplon Staff 4 years, 7 months ago

    Alex tested in Windows using Chrome, Firefox, and Edge and wasn’t able to replicate the issue. Does the issue occur if you view the page in an Incognito window or logged out of WordPress?

  5. Alexa Steele 4 years, 7 months ago

    Here is a screenshot of it in incognito mode. It also looked that way after
    I logged out of WP.

    https://www.staging2.steele.marketing/wp-content/uploads/2021/07/Screenshot-2021-07-16-at-10.19.09-AM.png
    ᐧ

  6. Andrew Misplon Staff 4 years, 7 months ago

    Thanks for the update. I’m not sure why we can’t recreate the issue, perhaps it’s specific to Chromebook? So far we’ve checked:

    MacOS: Chrome, Safari, Firefox
    Windows: Chrome, Firefox, Edge

    Does the issue occur when viewing the price table at the bottom of the following page?

    https://demo.siteorigin.com/premium/tooltip/

  7. Alexa Steele 4 years, 7 months ago

    The table you linked to looks fine, although it doesn't appear to include an image like mine does, so not sure if it's apples to apples.

    I'm open to the idea that there's some sort of conflict with my theme. My theme allows for a widgetized home page, so I'm using that instead of the
    SiteOrigin Layout builder on that page. Any way to test if that's the problem?

  8. Andrew Misplon Staff 4 years, 7 months ago

    Thanks for your feedback. I don’t think your theme is an issue. It’s possible there is a problem on the page that’s only impacting Chromebook. It’s unusual that we aren’t able to replicate the issue across operating systems and browsers. When you have a moment, please, try disabling Jetpack Lazy Images and see if that helps.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread