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Good evening. I have a client that purchased the premium theme today through his admin panel. He downloaded the premium plugin and we get an install failed message. I can’t find a place to put in his order number in his admin panel to activate the theme.
Thanks in advance
Boink
Hi Boink
These instructions should help you install Vantage Premium. If not, please let me know and I’ll look a little deeper.
Page: Updating a Theme Using a ZIP File
Thanks Greg for your prompt support. I got the theme activated (Vantage). I’ve put a Uber Menu on the page and it has the white spaces around it like several more did with this menu.
You guys gave me a code to use through your css editor but the editor won’t let me paste the code in it.
Here is the code:
/* Header */
#masthead {
padding: 0;
}
/* Logo */
#masthead.masthead-logo-in-menu .logo {
padding: 0;
}
You help would be much appreciated.
Thanks
Boink
Hi boink
If you’re unable to paste CSS into the field at Appearance > Custom CSS, please, try running a plugin conflict test. Details of that below:
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
This is a private message.
This is a private message.
Happy to take a look. I seem to be failing to login with both passwords. Could you perhaps confirm the second one is correct? Thanks.
This is a private message.
Thanks :)
I’ve added the CSS you wanted to add to Appearance > Custom CSS. All seems normal. I’m not sure why you had a problem pasting. Perhaps go to Appearance > Custom CSS now and see if you can edit and save.
This is a private message.
Thanks for your continued support, it’s most appreciated.
With the Vantage boxed layout bound we can remove the top padding between the container and the top of the page by adding the following to Appearance > Custom CSS:
/* Boxed Layout Remove Top Padding */ #page-wrapper { padding-top: 0; }Give that a try and let us know how it goes.
Thanks Andrew for your continued support. I’m out of the office for a few days so I sent this to the girl that’s going to be working on the site.
She call me back and said she still can’t get the Custom CSS editor to work for her and the codes in. She said the only way she can remove the white space on top of the menu is to remove the site title and that we don’t need to do.
Maybe we’re missing something with our understanding of the CSS editor.
Once again I thank you for your continued outstanding support.
Boink
Sure :)
I’d ask the person working on this to shift to another browser. We’re using Chrome without issue. It’s worth a try.
In terms of functionality, there isn’t too much to understand. It’s a field, you should be able to paste text into it just as you would a contact form text field.
Thanks again for your fast response Andrew. I passed that on to her. We all use Chrome and Firefox and she’s using Chrome. She said any way she tried she can’t paste the codes into the CSS editor and tried it on three more computers with the same results.
She said she had a day of Photoshop to do on the site so she’s going to let it rest for awhile.
Once again we value your support and thank you.
Boink
Very strange. If the problem persists we’d need try investigate further. A plugin conflict test might be the first test to run.
I don’t believe our user account is active anymore. If it was I’d be happy to login and insert the last CSS rule sent on your behalf.
Hi Andrew. You’re being to gracious to us. You’re admin login hasn’t been deleted so it should still be ok.We’ve already ran a plugin test and it didn’t change anything but you’re certainly welcome to try another one.
Another one of my girls told me she’s has this same problem with the white space above any menu in the boxed version and the only way to remove it is to remove he site title. All those sites are on our test server and will be there for awhile longer. This one particular site had nothing but a temp homepage put up a few weeks ago and it took off in Google and is now ranked page 1 through thru page 4 in different search strings. Now that has really got us scratching our heads. This is the reason we’ve put the push on to get the site completed.
We also need to find out why we can’t paste anything in the editor on our end.
Once again I thank you for your valued support.
Boink
If you go to Settings > Reading > Search Engine Visibility should be enabled during development.
I’ve inserted the Custom CSS to remove the space between the page wrapper and the top of the window here:
Private Snippet
You could perhaps try going another route now. Try installing Simple Custom CSS and see if you can paste into that field.