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Prebuilt layouts not loading on page builder


I have vantage pro and I am trying to use the prebuilt pages on the page builder but the directory is not loading. I have used them before on another site about a month ago and it was working perfectly but they wont load there either. I read a post earlier that something could be blocking it and I took a look around in my firewall and antivirus app but couldn’t seem to find what to do there. please help.

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  1. 7 years, 5 months ago Support Assistants Hi, I Work Here

    Hi Caktugan

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 7 years, 5 months ago caktugan


    I have already done that and did it again just now to be sure. Doesnt seem like a plugin problem. All plugins except page builder have been deactivated. It just keeps on loading at the layouts page.

    I am useing Vantage pro as a theme. Anything else I can try?

  3. 7 years, 5 months ago Support Assistants Hi, I Work Here

    Thanks for your feedback. Please, check if any JavaScript errors are being triggered when accessing Prebuilt Layouts:


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