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Pluging Hero

Al tratar de adicionar mas imágenes en una segunda revisión, esta imagen ya no aparece y me presenta pantalla en blanco o el color del fondo pero la imagen no.

hay alguna forma de corregir esto

Atte

Gerardo Solis
Guadalajara Mexico

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  1. 5 years, 10 months ago Gerardo Solis

    Tengo licencia donde me dan soporte

  2. 5 years, 10 months ago Alex S
    Hi, I Work Here

    Hi Gerardo,

    Do you have a public URL where we can take a look at what’s going on?

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

    By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin Premium License in your email.

  3. 5 years, 10 months ago Gerardo Solis

    Mi instalación esta en https://www.egsolutions.mx/wp

  4. 5 years, 10 months ago Gerardo Solis

    Espero eso te ayude

  5. 5 years, 10 months ago Gerardo Solis

    Y no pierdo lo ya desarrollado si desactivo los plugins, desactive con anterioridad woocomerce y todos sus complementos

  6. 5 years, 10 months ago Gerardo Solis

    you have a temviewer

  7. 5 years, 10 months ago Gerardo Solis

    La URL es http://www.egsolutions.mx/wp o entrar al administrador de WP

    en esta dirección:

  8. 5 years, 10 months ago Gerardo Solis

    realizaste algunos cambios no puedo abrirlo

  9. 5 years, 10 months ago Alex S
    Hi, I Work Here

    Hi Gerardo,

    Thanks. I’ve had a look at your website and the hero on your home page is working without issue for me. Is that the Hero widget you’re having issues with?

    Can you please show me a screenshot of what you’re seeing? Please note that we’re currently unable to process attachments at this time so you’ll need to upload the screenshot to a third party image hosting site like Imgur or vgy.me.

    Also, are you able to replicate this issue in a different browser and/or on a different computer?

    Unfortunately, I’m unable to view links associated with your cPanel. For security reasons, I’ve removed those links from this thread.
    We’re currently unable to provide support over Teamviewer at this time.

  10. 5 years, 10 months ago Gerardo Solis

    Si adicionas una imagen te la pone en blanco o no se visualiza

  11. 5 years, 10 months ago Gerardo Solis

    Desactivo este Plugin

    Importador de WordPress

  12. 5 years, 10 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  13. 5 years, 10 months ago Gerardo Solis

    Lo siento puedes borrar el mensaje

  14. 5 years, 10 months ago Gerardo Solis

    No entiendo, si tienes TeamViewer para que puedas accesas a mi maquina seria mas fácil

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