This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Plugin working only on new pages

Open 3 replies pluginplugin-page-builderquestion
Alex2020
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello, we used SiteOrigin Plugin to build our website www.hqb.be and now it does not work anymore on old pages, it works only when creating new ones.

Can you please help with a solution to fix this?

Thank you in advance!

Best regards,
Alex

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

3
  1. Andrew Misplon Staff 5 years, 4 months ago

    Hi Alex

    Thanks for reaching out.

    Please, take a screenshot of the issue on old pages, upload it to imgur.com, or any cloud site like Drive and send us the link.

  2. Alex2020 5 years, 4 months ago

    Thank you for your very quick response.

    Here you have the link for old & new pages screenshots:
    https://photos.app.goo.gl/tzYHVrzBeFFw7ctx9

    Thank you in advance!

  3. Andrew Misplon Staff 5 years, 4 months ago

    Thanks. In the Classic Editor, the Page Builder tab is most likely not showing because of a JavaScript error on the page. One option is to check for errors and directly troubleshoot in that manner, here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

    It’s possible to use the Classic Editor via the Classic Editor plugin for all pages, that’s up to you though.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread