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The updates to Page Builder (v2.5.8) and the Widgets bundle (v1.9.3) caused the white screen of death. (Yes, I’m certain it was this update that caused the issue) I fixed by moving back to the previous versions of these plugins. But now what? I like to keep my plugins up to date, and I don’t want to stop using these plugins. I am using Vantage theme and my PHP memory is already set to 256. Do I just wait for the next update and hope it doesn’t happen again?
Hi Jenga4,
Unfortunately, we haven’t received any other reports of any issue like this with the latest update so I suspect you’re experiencing a possible plugin conflict. Can you please try updating and then please disable all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. If you find a problematic plugin, please disable all non-SiteOrigin plugins and the problematic plugin. Does the issue remain? If not, please continue the plugin conflict test.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Thanks for your reply. I got the Vantage theme update notice today. I installed that update no problem and decided to try the Page Builder and Widget plugin updates again. No problems whatsoever this time! I see in the changelog that for Vantage v 1.6.3 something was done related to Metaslider. I do have Metaslider installed, so perhaps this is the conflict that caused the white screen. In fact, Metaslider and one other reporting-related plugin are the only plugins I have not created by SiteOrigin. So I don’t often have plugin conflicts.
Anyhow, just wanted to let you know it seems to be resolved by the Vantage theme update. I’m happily current on all updates!