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Plugin SiteOrigin Page Builder is not working properly

Resolved 22 replies pluginplugin-page-builderquestion
Honza Kučera
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello,

I want to update my pages and try to make new texts in my pages, but after I click on update there isn´t any change. There is some problem, because Plugin SiteOrigin Page Builder isn´t show blocks in my editor. There is only texts and for example. I have WordPress 5.4.1 and Page Builder version 2.11. Could you help me, please?

Thank you very much!

Kind regards, Honza

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Replies

22
  1. Honza Kučera 5 years, 8 months ago

    For Example this:

  2. Honza Kučera 5 years, 8 months ago

    For Example this: …siteorigin_widget class=”Athemes_Button”…./siteorigin_widget..

  3. Honza Kučera 5 years, 8 months ago

    My pages: http://irelaxstudio.eu/

  4. Honza Kučera 5 years, 8 months ago

    Here is screenshot: https://ibb.co/pJTWQTD

  5. Andrew Misplon Staff 5 years, 8 months ago

    Hi Honza

    Thanks for reaching out.

    Try to find a working baseline by temporarily deactivating all plugins not authored by SiteOrigin. In that state, does the issue resolve?

  6. Honza Kučera 5 years, 8 months ago

    Hi Andrew,

    thank you for you answer. I tried to deactivate all plugins, but unfortunately there is still the same problem.. :-( Do you have any other idea to fix it?

    Thank you very much.

  7. Andrew Misplon Staff 5 years, 8 months ago

    Thanks, please, extend the test by temporarily deactivating all non-SiteOrigin plugins and also switching to a default theme like Twenty Nineteen. Does the issue resolve in that state?

  8. Honza Kučera 5 years, 8 months ago

    I tested deactivate plugins and switch it to a default theme, but nothing happens. The same problem..

    Thanks for your helping.

  9. Andrew Misplon Staff 5 years, 8 months ago

    When the issue occurs in the WordPress administration area, you can try checking for JavaScript errors in the browser console. https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  10. Honza Kučera 5 years, 8 months ago

    It wrote me this:

    Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

    DevTools failed to load SourceMap: Could not load content for http://irelaxstudio.eu/wp-includes/js/tinymce/skins/lightgray/skin.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

    Is it helpful for us?

    Thanks!!!

  11. Andrew Misplon Staff 5 years, 8 months ago

    Hi Honza

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    Private Snippet

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  12. WordPress Private 5 years, 8 months ago

    This is a private message.

  13. Honza Kučera 5 years, 8 months ago

    Yes, it is possible. Now you have account details in you mail box. Thank you very much!

  14. Andrew Misplon Staff 5 years, 8 months ago

    Thanks. The login page returns a 503 error.

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

  15. Honza Kučera 5 years, 8 months ago

    Its strange. It works for me.. So please wait a minute.

    http://irelaxstudio.eu/wp-login.php

  16. Andrew Misplon Staff 5 years, 8 months ago

    There is most likely a geo-restriction in place.

  17. Honza Kučera 5 years, 8 months ago

    Oh no. :-( Is there some other possibility to find the problem?

    What do you recommends? Call to provider and delete geo restrictions?

  18. Andrew Misplon Staff 5 years, 8 months ago

    Thanks. I can log in now. Is the issue resolved? The home page is loading normally in the admin.

  19. Honza Kučera 5 years, 8 months ago

    Thanks, but in Pages(Stránky)->Homepage there still aren´t the Drag and Drop possibilities in editor from PageBuilder :-( I can´t update this pages.

  20. Andrew Misplon Staff 5 years, 8 months ago

    Here is what the home page looks like when I edit it.

    https://siteorigin.com/wp-content/uploads/2020/06/Upravit_stránku_‹_iRelax_Studio_—_WordPress.jpg

  21. Honza Kučera 5 years, 8 months ago

    Yes! You´re right. I tried it in Firefox and Edge and it works now. I´m sorry, there is some problem in my Chrome. Thank you very much for your time.

    You was very helpful. Kind regards, Honza

  22. Andrew Misplon Staff 5 years, 8 months ago

    No problem. Glad to hear you’re making progress. I’m using Chrome so perhaps try clearing your browser cache. If that doesn’t help, perhaps try disabling your browser extensions to see if that helps.

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