Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
Hello,
I want to update my pages and try to make new texts in my pages, but after I click on update there isn´t any change. There is some problem, because Plugin SiteOrigin Page Builder isn´t show blocks in my editor. There is only texts and for example. I have WordPress 5.4.1 and Page Builder version 2.11. Could you help me, please?
Thank you very much!
Kind regards, Honza
For Example this:
For Example this: …siteorigin_widget class=”Athemes_Button”…./siteorigin_widget..
My pages: http://irelaxstudio.eu/
Here is screenshot: https://ibb.co/pJTWQTD
Hi Honza
Thanks for reaching out.
Try to find a working baseline by temporarily deactivating all plugins not authored by SiteOrigin. In that state, does the issue resolve?
Hi Andrew,
thank you for you answer. I tried to deactivate all plugins, but unfortunately there is still the same problem.. :-( Do you have any other idea to fix it?
Thank you very much.
Thanks, please, extend the test by temporarily deactivating all non-SiteOrigin plugins and also switching to a default theme like Twenty Nineteen. Does the issue resolve in that state?
I tested deactivate plugins and switch it to a default theme, but nothing happens. The same problem..
Thanks for your helping.
When the issue occurs in the WordPress administration area, you can try checking for JavaScript errors in the browser console. https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
It wrote me this:
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
DevTools failed to load SourceMap: Could not load content for http://irelaxstudio.eu/wp-includes/js/tinymce/skins/lightgray/skin.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Is it helpful for us?
Thanks!!!
Hi Honza
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
Private Snippet
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
Yes, it is possible. Now you have account details in you mail box. Thank you very much!
Thanks. The login page returns a 503 error.
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Its strange. It works for me.. So please wait a minute.
http://irelaxstudio.eu/wp-login.php
There is most likely a geo-restriction in place.
Oh no. :-( Is there some other possibility to find the problem?
What do you recommends? Call to provider and delete geo restrictions?
Thanks. I can log in now. Is the issue resolved? The home page is loading normally in the admin.
Thanks, but in Pages(Stránky)->Homepage there still aren´t the Drag and Drop possibilities in editor from PageBuilder :-( I can´t update this pages.
Here is what the home page looks like when I edit it.
https://siteorigin.com/wp-content/uploads/2020/06/Upravit_stránku_‹_iRelax_Studio_—_WordPress.jpg
Yes! You´re right. I tried it in Firefox and Edge and it works now. I´m sorry, there is some problem in my Chrome. Thank you very much for your time.
You was very helpful. Kind regards, Honza
No problem. Glad to hear you’re making progress. I’m using Chrome so perhaps try clearing your browser cache. If that doesn’t help, perhaps try disabling your browser extensions to see if that helps.