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Plugin doesn’t work after update

Open 3 replies bug-reportpluginplugin-page-builder
Pegasus Design
5 years ago · Last reply by Andrew Misplon 5 years ago

After updating the plugin yesterday, a website for one of my clients isn’t working properly. Some links aren’t working because pages are missing (404) and pieces of text are missing from pages built with Page Builder.

I can’t update those specific pages built with Page Builder via the WordPress panel either because when I click on a page to edit it with the Page Builder, I just get a white page.

WordPress version 5.4.2
SiteOrigin Page Builder version 2.11.1
SiteOrigin Widgets Bundle version 1.17.3

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Replies

3
  1. Andrew Misplon Staff 5 years, 6 months ago

    Hi

    Thanks for reaching out.

    If you’re able to enable debug there is most likely an error to be found when the white page occurs.
    https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/

    Alternatively, you can try a plugin conflict test. Temporarily deactivate all plugins not authored by SiteOrigin. In that state, does the issue persist?

  2. Pegasus Design 5 years, 6 months ago

    Thanks for your quick reply, Andrew. It turns out the problem was caused by another plugin. Sorry for the inconvenience!

  3. Andrew Misplon Staff 5 years, 6 months ago

    No problem at all. I’m glad to hear you’re making progress.

    Cheers for now :)

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