Home>Support>Plugin could not be activated because it triggered a fatal error.

Plugin could not be activated because it triggered a fatal error.

By Alisa Hogan, 6 years ago. Last reply by Alex S, 6 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

Hi

I’m unable to update SiteOrigin Builder. Here’s the message:

Warning: require_once(/var/www/volumes/xvdg4/vhosts/hutttimebank.org/httpdocs/wp-content/plugins/siteorigin-panels/inc/functions.php): failed to open stream: No such file or directory in /var/www/volumes/xvdg4/vhosts/hutttimebank.org/httpdocs/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 21

Fatal error: require_once(): Failed opening required ‘/var/www/volumes/xvdg4/vhosts/hutttimebank.org/httpdocs/wp-content/plugins/siteorigin-panels/inc/functions.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /var/www/volumes/xvdg4/vhosts/hutttimebank.org/httpdocs/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 21

The whole website is down. I’ve deactivated all the plugins and slowly activated them and came to the SiteOrigin Builder and found this was the error. The error occurred before I updated the site to WordPress 5.

Many thanks for all your help.
Cheers
Alisa

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 6 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Alisa,

    Unfortunately, this error means that WordPress experienced issues while installing a recent Siteorigin Page Builder update, and the update wasn’t able to be installed correctly. When this issue occurs, WordPress will leave certain plugin files present so you’re unable to directly reinstall the plugin through WordPress and will need to use FTP. If you’re unfamiliar with FTP, Please reach out to your hosting provider for assistance with making this change.

    If you’re familiar with FTP, please connect to your website and navigate to your WordPress directory. Go to wp-content/plugins and delete siteorigin-panels.

    Once deleted, please open your website again and navigate to WP AdminPluginsAdd New and search for and install Page Builder by SiteOrigin again.

  2. 6 years, 7 months ago Alisa Hogan

    Many thanks Alex for explaining all that – I’ve forwarded your message to my hosting provider and hopefully they can sort it out. All the best, Alisa

  3. 6 years, 7 months ago Alisa Hogan

    Took them about 2 minutes to follow your instructions and the website is back up and running. Thanks again :)

  4. 6 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Alisa,

    Great to hear that helped! :)
    Please be sure to post another thread if you have any other questions.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More