This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Replies

6
  1. Alex S Staff 8 years, 11 days ago

    Hi Kathy,

    The version of SiteOrigin Page Builder you’re using is really old. The latest version is 2.6.2. Is there a specific reason why you’re using such an old version? I suspect this issue is either a result of SiteOrigin Page Builder being so version or one of your other plugins being old of date also.

  2. Kathy Hawkins 8 years, 10 days ago

    Thank you for your response. I actually updated to the latest version & tested and still an issue. I’ve disabled all plugins except SiteOrigin and still a problem. Any ideas?

  3. Alex S Staff 8 years, 8 days ago

    Hi Kathy,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. Alex S Staff 8 years, 8 days ago

    You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  5. Kathy Hawkins 8 years, 8 days ago

    staging or live?

  6. Alex S Staff 8 years, 5 days ago

    Hi Kathy,

    If your staging website is affected by this issue, that one. If it’s not affected by that issue, please create the account on the live website.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread