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Issues with the plugin on this page http://prachtwerk.be/aanbod/
As soon as I edit the page in WP, the page editor is blank and I can’t edit anything
This page has the most rows and widgets of all pages on my website
My other pages are ok to edit
Using the Page Builder and Widget Bundle
I read that there is a general problem and to roll back to a previous version – but where do I find this previous version? How do I roll back?
Hi
Please, start by checking for a memory limitation issue. Install: https://wordpress.org/plugins/server-ip-memory-usage/. Once activated it’ll tell you what percentage of PHP memory is being used, the text is in the WordPress footer when logged in. When you edit that page does it blank the entire screen or just the editor? If just the editor then you can see if you’re very close to the max PHP usage? Let me know.
To follow this up, if PHP memory is the issue you could then ask your hosts if they can increase the amount of PHP memory available to WordPress.
installed the plugin, it says :
Memory: 65.75 of 128 MB (51%) | WP LIMIT: 40 MB | IP 10.153.119.34 (web1034.aiso.net) | PHP 5.4.45 @64BitOS
it’s just the editor that blanks out, the rest of the page is still there (e.g. pge template I can still select and change)
I don’t see the Page Builder tab in the editing field, only text and visual
This is only the case on this particular page, the other ones are fine
what’s the next step please?
is it a memory problem? I can’t tell..
The WP memory limit is low so you can try increasing that. You’d need to access your server via FTP or Hosting File Manager. In the root directory of your server you’ll find a file called wp-config.php. Download it to your desktop, edit with a text editor and locate the line that says, that’s all stop editing. Right after that insert the following:
define('WP_MEMORY_LIMIT', '256M');Then upload the wp-config.php file back to your server, overwriting the copy that’s there.
http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
did that, but it didn’t solve the problem with that one page
any other ideas?
Has the following increased?
WP LIMIT: 40 MB
Has that value changed?
Next move would be to run a plugin conflict test. Deactivate in one go, all plugins not authored by SiteOrigin, does anything change on that page?
The WP limit had increased but still same pbm
Then I deactivated woocommerce and woocommerce PayPal Express Checkout Gateway, and then I could access the page builder editor again on that one page.
Luckily I only had those 2 plugins for testing and they’re not required right now.
They will in the future though so I feel concerned that your plugins aren’t compatible with each other.
Any suggestions for the future?
Also I wonder, how far would your team be able to go if I had premium support? meaning, would there be a point where you’d say ‘It’s Woocommerce’s fault, there’s nothign else we can do’ .. ? just wondering how to best prepare for the future.
I appreciate your help so far, thank you!
Nicely done on making progress.
Our plugins are definitely not incompatible with WooCommerce. I’d be happy to test your setup for you. Let me know:
1. Theme in use.
2. List of activated plugins.
3. Send me the Page Builder layout for the page. Edit the page, click Layouts > Import/Export, download the layout and then upload it to a site like Dropbox, Drive or https://wetransfer.com/.
I’ll then replicate the setup and let you know what I see.
Premium support would go as far as logging a bug report if the issue was on our side but doesn’t cover custom development.
Thank you for explaining more! Good to know your plugins are compatible with Woocommerce.
This morning I saw they had an update for those 2 plugins. I ran them, checked again, but that one page still shows the Page Builder unavailable.
To answer your questions:
1 Virtue Premium theme from Kadence Themes
2 see here
3 you can find the layout file here
Appreciations!
Thanks, please, can you confirm active plugins.
https://pasteboard.co/GG2EeMf.png
All still seems normal on my side. Below is how it looks. The next step you can take is to try and enable debug in your wp-config.php file and see if any errors present. Remember where you changed the memory limit in wp-config.php before? In that same file you’ll see wp_debug false, change that value to true. Then check the site front end and WordPress admin. Any errors?