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Paypal payment issue

Resolved 3 replies general
Hans van Meer
Started · Latest reply by Andrew Misplon

Hello,

I just paid $15 using my “[email protected]” paypal account. The unfortunate thing is that I changed the URL name from hibbinggroup.com to hibbingfinancial.com quite some time ago, but never bothered updating my paypal account. I suspect that an auto generated email with purchase order number was sent to this (now) non-existing email address.

Is it possible to send this (or such) email to my new email address: [email protected]? You can check – payment should have been received…

Kind regards,
Hans

URL: http://hibbingfinancial.com

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Replies

3
  1. Andrew Misplon Staff

    Hi Hans

    Thanks for your support. I’ve re-sent your order confirmation. I see there was a second order a few minutes after the first. Was that perhaps a payment mistake/glitch? If so, we’ll refund it.

    (I’ll delete this thread once we’re done).

  2. Hans van Meer

    Thanks Andrew, I received the order # now.

    Yes, the 2nd payment was a glitch. I was looking for the order # (hoping that it was on the previous page), so I started hitting the back button and hit submit again to see if it would be visible on one of the screens I just passed. Can you refund it?

    Thanks,
    Hans

  3. Andrew Misplon Staff

    Sorry for the hassle. For sure, I’ll send that off for processing shortly.

    All the best.

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