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pages builder

Resolved 9 replies pluginplugin-page-builder
Anthony monnami (MyLaundryConsulting)
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi
I have a trouble to install pages builder plugin, the following message is always coming up:

Downloading install package from https://downloads.wordpress.org/plugin/siteorigin-panels.zip…

Unpacking the package…

Installing the plugin…

Could not copy file. /home/httpd/vhosts/mylaundryconsulting.com/httpdocs/wordpress_5/wp-content/plugins/siteorigin-panels/widgets/widgets/testimonial/tpl/simple.php

Plugin install failed.

Could you please help me

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Replies

9
  1. Andrew Misplon Staff 11 years, 10 months ago

    Hi Anthony

    If Page Builder is showing under Plugins please delete it. If you have access to your hosting via FTP please head to /wp-content/plugins/ if there is a siteorigin-panels folder there please delete it. Then try re-installing from Plugins > Add New.

  2. Anthony monnami (MyLaundryConsulting) 11 years, 10 months ago

    Thanks Andrew
    I will try and get back to you.
    For the FTP I don’t have access, well not exactly, I don’t how to do.

  3. Anthony monnami (MyLaundryConsulting) 11 years, 10 months ago

    I delete from the pulgins and try again, not working

    I’m steting up my company, and I’m passing by a company who provide me a package (registration,bank,… and web site) so they just send me a mail with a full list of http adress, login and password

    When i try the FTP adress this is the reply:

    “This is the placeholder for domain juno.ch-dns.net. If you see this page after uploading site content you probably have not replaced the index.html file.
    This page has been automatically generated by Plesk. ”

    also the URL of the site is http://mylaundryconsulting.com/wordpress_5/
    I watched all the tutorial and help page for WordPress, but really don’t understand :-(

  4. Anthony monnami (MyLaundryConsulting) 11 years, 10 months ago

    i just fund the way to get access to the FTP and no siteorigin-panels folder

    still no working

  5. Andrew Misplon Staff 11 years, 10 months ago

    Hi Anthony

    Please send through a set of temporary login details through to [email protected] and I’ll take a look. Please link to this thread in your email.

    Thanks.

  6. Anthony monnami (MyLaundryConsulting) 11 years, 10 months ago

    Dear Andrew,
    I re install WordPress and also change my URL (with out /WordPress_5/) and everything is working well

    Thanks for your support

  7. Andrew Misplon Staff 11 years, 10 months ago

    Really glad to hear you resolved this challenge! Great news. All the best with your project moving forward.

  8. Anaïs Guerlais 11 years, 1 hour ago

    Hi,

    I am sorry but I have the same problem and I don’t seem able to fix it :(.

    I have the same message:

    “Downloading install package from https://downloads.wordpress.org/plugin/siteorigin-panels.2.1.2.zip…
    Unpacking the package…
    Installing the plugin…
    Destination folder already exists. /web/crowdsconsultin/www/wp-content/plugins/siteorigin-panels/
    Plugin install failed.
    Return to Plugin Installer”

    I also downloaded the .zip file and uploaded it on my plugin “add new” page but it does not work…

    “Unpacking the package…
    Installing the plugin…
    Destination folder already exists. /web/crowdsconsultin/www/wp-content/plugins/siteorigin-panels/
    Plugin install failed.”

    Unfortunately I am new at WordPress and don’t know what a FTP is…

    I am working with Maskitto Light theme by Shufflehound, which is great, but I think that I can’t set the homepage without your plugin, Page Builder by SiteOrigin.

    Is there a solution :)?

    Please tell me if I should create a new post.

    Ana

    • Andrew Misplon Staff 11 years, 1 hour ago

      Hi Ana

      Most hosting control panels have a file manager. You can use your hosting file manager to navigate your server. Go to wp-content/plugins/ and delete the ‘siteorigin-panels’ folder.

      If you struggle with this please ask your hosting company for help.

      For further assistance, please open a new thread:

      Page: New Thread

      Thanks :)

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