This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

PageBuilder stopped working on a site

Open 1 reply pluginplugin-page-buildertechnical
Jarle Indrøy
6 years ago · Last reply by Andrew Misplon 6 years ago

After upgrading to PHP 7.3 PageBuilder do not appear in the menu upon editing pages. I have upgraded the theme (X) and tried to disable plugins. Nothing works. I seems whatever I try, PageBuilder is permanently disappeared.

I have lot of other sites with no problems. They are all runned with PageBuilder which has been a reliable workhorse for many years. Any suggestions on how to solve this, anyone?

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Andrew Misplon Staff 6 years, 3 months ago

    Hi Jarle

    Sorry to hear about the hassle.

    Please, try temporarily deactivating all non-SiteOrigin plugins and switching to a default theme like Twenty Sixteen. The goal is to find a working baseline.

    If a working baseline can’t be found:

    1. Replicate the issue, check for JS errors. https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If errors are found, screenshot and upload to imgur.com or any sharing site and send us the link.

    2. Enable debug and debug log, check the log file and let us know what you find. Here is how. https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread