This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Replies

1
  1. Andrew Misplon Staff 5 years, 3 months ago

    Hi Gerald

    Thanks for reaching out.

    You can perhaps try to diagnose the issue directly by checking the browser console. Here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If errors are present they’ll be printed in red text. The file path will be on the right, hovering over the file path will display the full path showing the plugin or theme name.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread