Hi there!
If anyone can please help me with what is causing the page builder not to work on my WordPress theme on mobile devices (tablets, phones..) Any help ASAP would be awesome :)
Thanks!
Pagebuilder not reponsive to theme
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Hi Ubopad,
Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.
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Hi Ubopad,
This might be due to a SiteOrigin Page Builder setting. In your WordPress admin, navigate to SettingsPage Builder. Under the Layout tab is a setting called Responsive Layout. Please ensure this option is ticked.
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Hi Ubopad,
Sorry, I had removed the last post due to thinking it was more of a theme setting.
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Hey there,
I changed the theme over to Vantage and no problem there, thanks so much! Is there anyway to have the logo centered, and a header background image behind?
Thanks so much for the help!
Hi Ubopad,
That was a seriously fast transition. Please note that I’m not suggesting that you have to change to one of our themes – you could always submit a bug report to your theme developers.
As you have the standard version of the plugin you’ll have to do that via CSS. Would you like my help with this?
I should have used one of your themes you offer from the start .
Yes please, just with the making the logo and navigation menu items centered if you don’t mind.
Thanks!
Hi Ubopad,
Thank you for the kind words! :)
You can change this with some custom CSS. If you navigate to AppearanceCustom CSS, you’ll get our custom CSS editor. Just add the following code.
/* Center logo */ .site-header .logo { float: none !important; text-align: center; } /* Center main navigation menu */ .menu-main-menu-container .menu { text-align: center; }You might also need to install the SiteOrigin CSS Editor.
Thanks so much! Sorry one more thing is there anyway for the header to fit perfectly a background-image that is 1507px by 193px
I will mark this as resolved after this. Thanks!
Hi Ubopad,
You can change this with some custom CSS. If you navigate to AppearanceCustom CSS, you’ll get our custom CSS editor. Just add the following code.
.site-header { background-position: top center; }If you would like any adjustments please feel free to ask. You might also need to install the SiteOrigin CSS Editor.
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Hi Ubopad,
Could you do me a favour and change to a non-child theme? A default WordPress theme would be much appreicated.
Hi Ubopad,
We do not currently accept paid work so I guess you’re getting my help for free. :)
I suspect this is a child theme issue due to the menu itself not being responsive. If the previous post doesn’t help would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Regarding the contact form issue. If you have Contact Form 7 enabled please try disabling to see if it’s a conflict. A subject is required, but you can remove the input by setting a default. Open up the contact widget, open the settings group and input a default subject. I’m going to submit a bug report about the subject issue.
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Hi Ubopad,
It’s possible to remove both the subject and the message. However, as mentioned previously, there’s a bug with the subject in that you have to set a default. Open up the contact widget, open the settings group and input a default subject. You can change the button text in the same settings panel.
Now, what do you mean they’re not working? Like, the emails aren’t being sent? You’re seeing an error message?
Hi Alex,
yes there not working, I am not receiving emails from them
Hi Ubopad,
Could you tell me a little more about your server environment? Are you receiving other emails?
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Hi Ubopad,
We just released an update for the SiteOrigin Widgets Bundle that should hopefully fix the issue you’re experiencing. Could you try the updated version to see if you’re still experiencing problems.
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Hi Ubopad,
Don’t worry mate – it’s fine. :) I’m typically up late anyway (due to timezone differences) so it’s absolutely fine.
Updating the plugin will not cause. However, as always, it’s suggested that your settings just in case something does go wrong.
Do you happen to use Yoast SEO?
Hi Alex,
Ok I updated the plugin, however it is still doing that error. I will download the Yeast SEO plugin?
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Hi Alex,
Please discard my last message, I changed the page theme and that fixed it :)
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Hi Ubopad,
It looks like that CSS container div isn’t full width. Please add the following CSS:
#pgc-2-5-0 { width: 100%; }