Me: We keep losing the SiteOrigin page builder functionality on our website. It shows it’s still installed but when we try to edit a page we don’t get the usual page builder view with widgets and such. We restored from a previous backup from a week or so ago and it worked fine. Now it’s no longer showing up. We’ve checked all plugins and disabled WP updates to no avail, we also tried changing the theme but site builder still now working.
In order to recreate the issue you can go to WP Admin – Pages – Edit on any page and scrolling down you will see such errors:
Response:
SiteGround Tech Support: Thank you for reaching our Help Desk.
I looked into the case and the issue is a conflict between the page builder plugin and Essential Grid. Disabling Essential Grid will restore the widgets.
Unfortunately, we are not able to assist with resolving such conflicts between third-party pieces of software so to investigate further, you can reach back to the developers of SiteOrigin or Essential Grid.
Regards,
Daniel Mihaylov
Technical Support Team
Hi Stephen
If this issue arose after WP 5.5 was released you can try installing https://wordpress.org/plugins/enable-jquery-migrate-helper/ and see if that helps.
I reinstalled the migrate helper plugin. It was the same as my previous version but for the moment it’s working. Now the other issue I have when I attempt to edit a page is this error I’m now receiving:
jQuery Migrate Helper — Warnings encountered
This page generated the following warnings:
https://mysite/wp-content/plugins/essential-grid/admin/assets/js/admin.js: jQuery.parseJSON requires a valid JSON string
Please make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.
Thoughts?
Thanks for the update, that’s progress. The next step is to reach out to the Essential Grid authors, let them know the warning you’re seeing when using jQuery Migrate Helper and ask if they resolve the problem via an update.