I’ve tried deactivating all other plugins and changing themes but Page Builder gives me the spinning wheel of death when I try to add rows, widgets or prebuilt layouts to a page.
If anyone could steer me in the right direction I would be very grateful.
Thanks
Trevor
Hi Trevor,
Are you using either Theme Trust or a Think Up Theme? If so, skip the following plugin conflict and tell me and I’ll provide further instructions.
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Yes, I am using the Create theme from Theme Trust.
I've used this theme before with the same plugins and it has always worked fine.
Further instructions would be great, thanks!
Hi Trevor,
Okay, that explains why you’re experiencing this issue. This issue is fixed in the main version of SiteOrigin Page Builder. I say main because Theme Trust runs a fork (a version based on our code but not actively developed by us) of SiteOrigin Page Builder. This means there can be version differences. We recommend contacting Theme Trust directly for support on this issue.
I’m sorry I couldn’t be of more help. :(