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Last night I installed to latest version 2.10.2 for Page Builder. I received Internal Server Error.
I found yesterday’s thread similar to this and followed your instructions.
1 – Deactivate all plugins except Page Builder. I got Internal Server Error.
2 – Activate all plugins and deactivate Page Builder, no error. Of course some feature that I use Page Builder shows some glitch.
Is there a way for me to revert back to version 2.10.1 ? This worked perfectly fine.
Hi Wayne,
I’m sorry to hear you’re having issues after a recent update. Unfortunately, we’re not too sure why this issue is happening. Does this issue occur if you temporarily change theme? If so, can you please enable WP_DEBUG? This can be done by editing wp-config.php. If you need help with editing this file, please reach out to your hosting provider for assistance with this. Once enabled, please view the page that had the Internal Server Error error and send me a copy of the newly visible error message
You can restore to a previous update by using the WP Rollback plugin.
No, just plain download the latest version and nothing else.
I just installed the WP Rollback plugin and reverted back to version 2.10.1
My website works like a charm now.
Hi Wayne,
Unfortunately, the issue you experienced is not a widespread issue which means we’re unable to work out why this happened unless you provide us with the requested WP_DEBUG error information. I know it’s not ideal, but can you please enable WP_DEBUG, update SiteOrigin Page Builder and then provide me with the newly visible error message on your website? This will allow me to work out why this issue occurred and (hopefully) allow us to work towards preventing it from affecting your website again in the future.
I gave another try to update to version 2.10.2 in case last Friday’s download was a flux.
I got same Internal error.
I rolled back to 2.10.1 and it’s fine.
I turned WP_DEBUG on, updated to 2.10.2 again, and received the long error messages. Let me know how you want me to send this.
Hi Wayne,
Please paste the error messages into a Pastebin and send me a link to the generated pastebin.
URL – https://pastebin.com/nwrbhRZH
Hi Wayne,
Thanks. Are you using the latest update of WordPress (5.1)? If not, can you please clarify what version of WordPress you’re using.