I hope someone can help this problem is driving me mad!
It starts from when I am on my home page for page builder and wish to add a widget/row/customize in live view… all the options i try to click to change don’t respond when I click on them!
If I am on the theme page and wish to look at a live preview of a theme I can’t click “live preview” its unresponsive.
Help much appreciated. Thank You.
Georgina
Hi Bought,
Could you try accessing the live preview in a different browser? If that doesn’t help it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.