Hello,
The page builder tab is fine on new pages, but on existing pages, it shows up at the bottom as a box. This is even after deactivating all plugins. I tried script debugging in wp-config.php, but that didn’t help. When I check for errors, I find the following:
Uncaught TypeError: Cannot read property ‘prototype’ of undefined
i.extend.modelId @ backbone.min.js?ver=1.2.3:1
i.extend.get @ backbone.min.js?ver=1.2.3:1
i.extend.set @ backbone.min.js?ver=1.2.3:1
i.extend.add @ backbone.min.js?ver=1.2.3:1
(anonymous function) @ siteorigin-panels.min.js?ver=2.2.2:1
m.each.m.forEach @ underscore.min.js?ver=1.8.3:5
s.model.row.Backbone.Model.extend.setCells @ siteorigin-panels.min.js?ver=2.2.2:1
s.model.builder.Backbone.Model.extend.addRow @ siteorigin-panels.min.js?ver=2.2.2:1
(anonymous function) @ siteorigin-panels.min.js?ver=2.2.2:1
m.each.m.forEach @ underscore.min.js?ver=1.8.3:5
s.model.builder.Backbone.Model.extend.loadPanelsData @ siteorigin-panels.min.js?ver=2.2.2:1
s.view.builder.Backbone.View.extend.setDataField @ siteorigin-panels.min.js?ver=2.2.2:1
(anonymous function) @ siteorigin-panels.min.js?ver=2.2.2:2
i @ jquery.js?ver=1.12.3:2
j.fireWith @ jquery.js?ver=1.12.3:2
n.extend.ready @ jquery.js?ver=1.12.3:2
K @ jquery.js?ver=1.12.3:2
It seems from this that the problem is with page builder itself. Any help will be appreciated.
Thanks!
Hector
Hi Hector
Sorry to hear about the problem.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.