We woke up to page builder suddenly not working. Deleted the plugin and when we try to reinstall it, it tells us install failed, destination folder already exists. I’ve read a few other forums but can’t seem to find where to access the file manager. GoDaddy says we need to access SFTP, but I’m not web-savvy to do that. If I provide a temporary login, can someone go in and delete the files?
Also, any explanation why the plugin would suddenly stop working? Frustrating when it brings our entire website down for a day, completely randomly.
Hi Hannah,
Due to security reasons, this isn’t something we’re able to assist you with. I would recommend asking GoDaddy for instructions on how to FTP into your website. Once connected, please navigate to your WordPress directory and then wp-content/plugins and delete siteorigin-panels. You’ll now be able to install the plugin without issue.
Unfortunately, we’re not too sure what went wrong to bring your website down. There haven’t been any issues as a serious as this in a very long time so we suspect it may have been a site specific issue. To clarify, how did you Page Builder was having issues.