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Page Builder Siteorigin showing content on Preview but home page

Resolved 6 replies pluginplugin-page-buildertechnical
Dan Mchugh
7 years ago · Last reply by Dan Mchugh 7 years ago

My website has a problem showing the Page Builder content on the home page below the slider pictures (https://www.danmchugh.com). However, the content does show on the preview page (https://www.danmchugh.com/703-2/?preview_id=703&preview_nonce=a88602b59b&_thumbnail_id=-1&preview=true). I use WordPress 4.98 and Page Builder Version 2.9.2. The home page use to work fine a few months ago. I have tried cleaning the cache, updating the php version of the php, updating the Page Builder version, deactivating and then reactivation all the plugins one at a time, called my hosting company for support, read the support forum similar problems and advice on the WordPress support forums, all without success, and several other things. And I tried restoring a backup version form a couple months ago from CodeGuard, when it last worked. I am at an end point of things to try. Can you help? Thanks, Dan

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Replies

6
  1. Alex S Staff 7 years, 3 months ago

    Hi Dan,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  2. Alex S Private Staff 7 years, 3 months ago

    This is a private message.

  3. WordPress Private 7 years, 3 months ago

    This is a private message.

  4. Dan Mchugh 7 years, 3 months ago

    Hi Alex, I set up a temporary admin account for you. Thanks for working on this. Let me know if you have any difficulty accessing my admin area. Dan

  5. Alex S Staff 7 years, 3 months ago

    Hi Dan,

    Due to how the home page works, it’s not possible to view the home page when the Custom Home Page is disabled. I’ve re-enabled the custom home page (WP AdminAppearanceHome Page and set the Status to On) and previews appear to be working without issue now. If you would like to hide the page content, please disable the Custom Home page again.

  6. Dan Mchugh 7 years, 3 months ago

    Hi Alex, it works! Thanks for the help and instruction. Dan

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