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Page Builder Scroll issue

Resolved 10 replies bug-reportpluginplugin-page-builder
Gabry Design
9 years ago · Last reply by Gabry Design 9 years ago

Hi, i have a problem with scrolling pages on mobile, i’m using SiteOrigin Page builder 2.3.1 with Virtue premium 3.2.5.
I try to deactivate all other plugins less Minimal Coming Soon & Maintenance Mode (v1.1) but the problem is not fixed.
If i deactivate Page Builder the problem goes away and the pages where i’m not using page builder don’t have this problem.
How i can solve them?
Please help me!

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Replies

10
  1. Alex S Staff 9 years, 11 months ago

    Hi Gabry,

    Could you elaborate on what the issue you’re having?

  2. Gabry Design 9 years, 11 months ago

    hi Alex,
    when i scroll the page up or down the scrolling is not linear but it is jerky and sometimes part of page became white and then come back to normal.
    I see this issue especially on mobile, i try with iPad a iPhone.

  3. Alex S Staff 9 years, 11 months ago

    Hi Gabry,

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  4. Gabry Design Private 9 years, 11 months ago

    This is a private message.

  5. Alex S Staff 9 years, 11 months ago

    Hi Gabry,

    Okay so I’ve had a look and I’ve come to one possible conclusion and one potential next step.

    How old are the devices you’re testing with?

    If they’re not old at all lets move on. Could see if this issue is present in a default WordPress theme? That way we’ll know if it’s theme related.

  6. Gabry Design 9 years, 11 months ago

    Hi Alex,
    i have tested with iPad air and iphone 5s.
    actually i have active a child theme of virtue, i’ve try virtue premium default theme and the problem is not fixed.
    With a wordpress default theme(Twenty Sixteen) there’s no problem.
    So do you think the problem is from virtue theme?

  7. Alex S Staff 9 years, 11 months ago

    Hi Gabry,

    Yes, I would think so. Thanks for letting us know about this. I’ve logged this as a potential bug in our issue tracker. We’ll investigate this as soon as possible and try come up with a fix.

  8. Gabry Design 9 years, 11 months ago

    hi Alex,
    thanks for your support, if you will have news about it, send me a message.
    Thanks again

  9. Alex S Staff 9 years, 11 months ago

    Hi Gabry,

    I can’t state an eta or anything like that but this is definitely something we’re looking into. In the meantime, is there something else I can help you with?

  10. Gabry Design 9 years, 11 months ago

    Hi Alex,
    i’m better to know you are looking for this and i hope to find a solution.
    I need help only for this,thanks!

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