Hello,
I’ve been running into an issue where, when I try to save my edits, the site keeps loading endlessly. This only happens when I add more blocks within the page builder environment. We have sufficient memory and storage for the page, so I believe there might be a bug in your plugin causing this issue.
I would appreciate any assistance in resolving this.
Thank you!
Hi NW
Thanks for posting your question.
Is the server perhaps blocking certain requests (security false positive?)? If you’re slightly technical you could open your browser console and check for 403 errors in red text as follows: https://developer.wordpress.org/advanced-administration/debug/debug-javascript/#step-3-diagnosis. If you do find 403 errors, perhaps take a screenshot, upload it to any online location like Dropbox or Imgur.com and share the link here.
Hi Andrew,
So far, I have not run into any 403 errors. I’ve only come across a 504 after it has been loading for a while.
Thanks for the screenshot; that’s helpful.
A 504 error is often related to server-side timeout settings. The save operation might be taking longer than the server’s allowed time to process. One option might be to reach out to your hosting provider and ask them to check the server logs for more details about the timeout? They might also be able to increase the PHP max_execution_time (e.g., from 30 seconds to 60 or 120 seconds) and the max_input_time to allow more time for the request to complete.
Although less likely, another plugin or your theme could be slowing down the admin-ajax.php request. To rule this out, when able you could perhaps try testing the issue with only SiteOrigin Page Builder and the SiteOrigin Widgets Bundle enabled. Does the timeout still occur with only the two SiteOrigin plugins activated?
Sorry for the delayed response,
It ended up being an issue with the modsecurity, which we have toggled off now.
Thanks for your assistance, have a great day.
Super; glad to hear you’ve made progress.
All the best.
Andrew