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page builder plugin

Resolved 2 replies pluginplugin-page-builderquestion
Djoedit
8 years ago · Last reply by Djoedit 8 years ago

Hello. I can’t install the page builder plugin. He said ”Destination folder already exists. /customers/6/5/9/soulsation.nl/httpd.www/wp-content/plugins/siteorigin-panels/
Plugin install failed.”

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2
  1. Alex S Staff 8 years, 6 months ago

    Hi Djoedit,

    Unfortunately, this is a sign of a failed plugin installation. Sadly, this can sometimes happen in WordPress and it’s a bit complicated to fix it once it happens.

    You need to FTP into your website and navigate to your WordPress installation and then go to wp-content/plugins/ and delete the siteorigin-panels directory. If you need help with this, I would recommend getting in contact with your hosting provider for assistance.

  2. Djoedit 8 years, 6 months ago

    Done. Thank you!! :D

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