This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Page Builder not working properly

Resolved 15 replies pluginplugin-page-buildertechnical
dstoni
9 years ago · Last reply by Alex S 9 years ago

I have tried different themes and disabled all other plugins but Page Builder is still not updating revisions. Page Builder also won’t let me access the visual editor.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

15
  1. Alex S Staff 9 years, 2 months ago

    Hi Dstoni,

    Please try navigating to WP AdminSettingsPage Builder and open the Content tab. Is the Copy Content setting enabled? If not, please enable it. This should allow for revisions to work for future (large) changes.

    If it’s enabled already, can you please navigate to WP AdminPluginsInstalled Plugins and send me the version numbers for all of your SiteOrigin plugins?

  2. dstoni 9 years, 2 months ago

    Alex,

    Yes, Copy Content is enabled.

    Page Builder Version: 2.4.20
    SiteOrigin Premium Version: 1.0.3
    SiteOrigin Widgets Bundle Version: 1.7.2
    SiteOrigin Widgets by CodeLights Version: 1.1.3 (deactivated)

  3. Jarem Sawatsky 9 years, 2 months ago

    I seem to having similar issues . I am running Site Origin Vantage theme on wordpress. However the site origin widgets are not working. They all say I need to save and reload but after saving and reloading I still can not use them. I have the same page builder version and the same siteorgin wedget bundle version. Have tried with two different browser but the same issue

    • Alex S Staff 9 years, 2 months ago

      Hi Jarem,

      We’d like to help you, but can you please start a new thread? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

      Sorry about this!

  4. Alex S Staff 9 years, 2 months ago

    Hi Dstoni,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  5. Alex S Private Staff 9 years, 2 months ago

    This is a private message.

  6. WordPress Private 9 years, 2 months ago

    This is a private message.

  7. dstoni 9 years, 2 months ago

    Alex,

    new user has been set up.

  8. Alex S Private Staff 9 years, 2 months ago

    This is a private message.

  9. Alex S Private Staff 9 years, 2 months ago

    This is a private message.

  10. dstoni 9 years, 2 months ago

    Yes, a bunch of question marks.
    What do I ask my hosting provider?

  11. Alex S Staff 9 years, 2 months ago

    Hi Dstoni,

    Ask them if they have any idea why this file may be outputting like this (this is typically a sign of an encoding issue) and if not, if they could make the desired configuration changes for you (or provide instruction on how to do this – this is dependent on the setup so it’s better if they assist with this).

  12. dstoni 9 years, 2 months ago

    Thank you. I have contacted my hosting provider.

  13. dstoni 9 years, 2 months ago

    Alex,

    My hosting provider sent me this message and page builder is now working!!

    JavaScript concatenation has been disabled as per your request on wp-config file as per adding the below given code.

    define(‘CONCATENATE_SCRIPTS’, false);

    Can you please explain if there is any reason for having this enabled?

    Thank you.

  14. Alex S Staff 9 years, 2 months ago

    Hi Dstoni,

    It’s so the admin area loads slightly faster. Honestly, it makes very little difference in terms of performance so it’s safe to disable it.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread