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Page Builder not working on 5.0.1

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I just upgraded to 5.0.1. When I open a page to edit instead of displaying the familiar Page Builder it exhibits a line of code (see below). I am unable to edit my pages or revert to Page Builder. What the heck is going on?

Please respond soon as I cannot currently make updates to my pages. Thank you.




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  1. 6 years, 6 months ago Alex S
    Hi, I Work Here

    Hi Sanchell,

    We’ve tested extensively to ensure compatibility with WordPress 5.0 so please ensure you’re using the latest versions of all of our plugins. If you are, and this issue is still occurring, can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 6 years, 6 months ago sanchell

    Greetings, Alex S.

    Thank you for your speedy response.

    First, note that the problem occurred after updating to WP 5.0.1. Nothing else has changed on my site. All plugins are up-to-date.

    Second, I did as you suggested. I deactivated all plugins except my anti-spam program, Wordfence, WP Fastest Cache, and Page Builder by Site Origin (ThinkUp Themes compatible). I then cleared the cache.

    I then tried to edit a page from my site. The result can be seen in the attached screenshot.

    Third, as noted above, although I have purchased a premium license for Page Builder by Site Origin I am using Page Builder by Site Origin (ThinkUp Themes compatible). It appears that both programs come from the same site, https://siteorigin.com. Years ago ThinkUp Themes recommended the version I am using and I am unable to migrate to Page Builder by Site Origin as it appears to be incompatible with the ThinkUp Themes version. In the meantime, the ThinkUp Themes version does not appear to be supported as bugs continue to appear and I have had little luck contacting anyone in support until now.

    This is critical as my livelihood entirely depends on this site. I appreciate your assistance.

    SA

  3. 6 years, 6 months ago Alex S
    Hi, I Work Here

    Hi SA,

    Thank you for your response. The issue you’re facing is as a result of using a forked (a version based on our code but not developed by us) version of SiteOrigin Page Builder. That fork, as you’ve found, is no longer supported and no longer recommended by ThinkUpThemes. Are you using the latest version of your theme? If so, you should be able to switch to our versions of the plugins (SiteOrigin Page Builder and SiteOrigin Widgets Bundle) without any issues as the latest versions include the ThinkUpThemes widgets code directly in the theme itself.

    By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin Premium License in your email.

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