Home>Support>Page Builder not dumping code into visual/text tabs on posts

Page Builder not dumping code into visual/text tabs on posts

Hi,

First of all, I think this is an incredible plugin!

I have an issue though, the Page Builder plugin is not dumping the code into the visual/text tabs in my posts. They simply appear blank. This means that the Yoast plugin shows a zero word count, which is annoying, but not a deal breaker. The bigger issue is that I believe the search uses this area to find specific terms in articles. Many searches on my site are coming up blank because of this.

The odd thing is that this is isolated only to posts. The content from the pages seems to appear in the visual/text tabs. I’ve tried disabling every plugin individually, and spend several hours in the last few days looking through Yoast and tickets with similar issues to troubleshoot.

The plugins installed are as follow:
– Advanced Custom Fields
– BJ Lazy Load
– Black Studio TinyMCE Widget (This is where nearly all the text on the site exists)
– Custom Favicon
– Page Builder by SiteOrigin
– SiteOrigin Widgets Bundle
– WordPress SEO

Any thoughts or direction on what might be causing this would be greatly appreciated.

Thanks!
Sam

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 8 years, 3 months ago Andrew Misplon Hi, I Work Here

    Hi Sam

    Thanks for running Page Builder.

    Is Settings > Page Builder: Copy Content to Post Content checked?
    If it is please let me know if there is a change if you disable all plugins at once except for Page Builder.

  2. 8 years, 3 months ago Sam Solomon

    Thanks for getting back to me Andrew.

    I double checked the settings and the Copy Content to Post Content box is checked. I tried deactivating all of the plugins except Page Builder, but the visual/text boxes are still empty.

    As I mentioned earlier this seems to be working fine on pages.

  3. 8 years, 3 months ago Andrew Misplon Hi, I Work Here

    Please try testing the issue on default WordPress theme like Twenty Fourteen and see if there is any change.

  4. 8 years, 3 months ago Sam Solomon

    I deactivated all plugins, and activated the Twenty Fourteen theme.

    Content is still not being copied to the visual/text sections on posts.

  5. 8 years, 3 months ago Andrew Misplon Hi, I Work Here

    What version of WordPress and Page Builder are you running?

  6. 8 years, 3 months ago Sam Solomon

    I’m running WordPress 3.9.2 with PageBuilder version 1.5.

  7. 8 years, 3 months ago Andrew Misplon Hi, I Work Here

    Thanks.

    Not sure – tough one! Please send through a set of temporary login details, a link to your site and a link to this thread so I can reference the mail, to [email protected] and we’ll take a look.

  8. 8 years, 3 months ago tutorsandfutures

    Hi Andrew,

    I’m having the same problem running Vantage Premium. None of my Pagebuilder content copies into the text or visuals boxes on Pages, Posts, Testimonials or any other type of page.

    I love the look of my site but I’m trying to improve SEO using Yoast and it says every Post, Page, etc. is empty with no images, which is far from the truth.

    I’ve got Copy Content to Post Content enabled and I’m running the latest versions of Vantage and Pagebuilder.

    I’ve tried disabling and re-enabling Pagebuilder but no luck.

    I’ve tried unchecking and re-checking Copy Content to Post Content with no change.

    I’ve tried changing Page Template Attributes to no avail.

    Any suggestions?

    • 8 years, 3 months ago Andrew Misplon Hi, I Work Here

      Thanks for reporting. I think we’ve had perahaps four instances of this occur. We don’t yet have a concrete solution or reason for it happening. Please can you send through a set of temporary login details to [email protected] with a link to this thread and I’ll take a look. Thanks.

  9. 8 years, 1 month ago Swing Graphics

    Same here. Content was being copied fine with Vantage, but now it is not since “upgrading” to Premium.

  10. 8 years, 1 month ago Simon Rogers

    Hi

    Did this get resolved – I posted a similar issue on Friday https://siteorigin.com/thread/page-builder-seo-by-yoast-and-visual-editor-not-working-together/#comment-47433

    But not resolved yet? This happens to me in some pages – not using “posts”

    • 8 years, 1 month ago Andrew Misplon Hi, I Work Here

      Thanks for your contribution Simon.

      We don’t always work over the weekend so I’ll be sure to grab your thread during the course of the day today.

      Chat soon.

  11. 8 years, 1 month ago Simon Rogers

    Hi Andrew

    Sorry I didn’t mean it to come across that way – I didn’t even check out the thread over the weekend.
    Everyone deserves a break.

    It seems to be a popular topic/issue in a number of threads so I guess this will help out a number of people when you get to the bottom of it.

    FYI today I created 3 new pages – 2 of them worked fine and the 3rd didn’t import or copy the text.

    • 8 years, 1 month ago Andrew Misplon Hi, I Work Here

      Yeah, no worries at all. I might have also put across the wrong tone in that reply. All good. I see your post and also have another report running with this same problem. We’ll try get to the bottom of it ASAP.

  12. 8 years, 1 month ago Sam Solomon

    I don’t know if this helps, but I’m hosting my site with Flywheel.

    I was having this issue until I turned off the Privacy setting in Flywheel, which password protected the site. Then everything seemed to work. I did have to go and hit update on individual published pages before it would work.

    Hope that helps!
    Sam

  13. 8 years, 1 month ago Simon Rogers

    I’ll have a look.

  14. 8 years, 1 month ago Andrew Misplon Hi, I Work Here

    Thanks for your feedback Sam.

  15. 8 years, 1 month ago Simon Rogers

    Still trying to resolve this issue.

    I now have it on 2 different sites and themes – I suspect it is therefore a Page builder issue.

    However where would the Privacy setting be in Vantage Premium?

  16. 8 years, 1 month ago Andrew Misplon Hi, I Work Here

    Sam was referring to the Privacy setting in his Flywheel (host) control panel. I’m not quite sure what this refers to. Perhaps DNS or Redirects. Hopefully Sam can let us know.

  17. 8 years, 1 month ago Andrew Misplon Hi, I Work Here

    Another client of ours resolved this issue when moving to a new host so this would lend credibility to the idea that it’s a hosting related issue. We just don’t know what yet.

  18. 8 years, 1 month ago Simon Rogers

    Just thinking along a timeline as when things started going wrong.

    Both sites have had SSL certificates added. I don’t recall seeing the problem before this.

    I will speak to GoDaddy about the issue tomorrow to see if they have any ideas.

    • 8 years, 1 month ago Andrew Misplon Hi, I Work Here

      Super, thanks, that’ll be great. If they need to know you could tell them that the action that is being blocked is the following:

      Page Builder data is saved in the post meta array, with key, panels_data. On save that’s copied to post_content. That’s how content is copied over to Visual/Text.

  19. 8 years, 1 month ago Simon Rogers

    Andrew

    I have spoken to GoDaddy – they have checked everything and it all looks OK.

    What they also said when I asked if the SSL could be the issue is that it could not be turned on/off etc.
    I was trying to work out if I had to deactivate it whilst updating the website and then re activate it?

    I now strongly suspect given the timings that it is the SSL that is preventing PageBuilder doing its job.

    Is this something you can test? Help with?

  20. 8 years, 1 month ago Andrew Misplon Hi, I Work Here

    Thanks for the feedback. Sure, I’ll chat to Greg about this as soon as possible tomorrow and see if we can come back with something.

  21. 8 years, 21 days ago Mathieu Vincent

    Hello, is there any update on this thread? I am facing the exact same issue as mentioned.

    Matt

  22. 6 years, 7 months ago Fabrício Lugão

    Hello,
    I got a similar problem and page builder just work again when I deactivated “Facebook Thumb Fixer” plugin.

    • 6 years, 7 months ago Andrew Misplon Hi, I Work Here

      Hi Fabrício

      We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

      Please, post the link to your thread once it’s open and I’ll jump it up the queue. Thanks.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More