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page builder issues

2 years ago · Last reply by Andrew Misplon 2 years ago

I’m having issues with my page builder plugin on my site. In the back end my live editor feature compresses and stacks all my assets to the left. On the front end my page content is also shifting to the left of my screen but is still relatively in the correct layout. This is a relatively new issue. My wordpress, theme (Create) and plugins are all uptodate.

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Replies

19
  1. Andrew Misplon Staff 2 years, 2 months ago

    Hi Jeff

    Thanks for posting your question.

    If you head over to Plugins in WordPress, what is the version number of Page Builder?

  2. jeffkirkpatrickimages 2 years, 2 months ago

    I'm using 2.28.0. I uninstalled and reinstalled the plugin earlier. It solved a few issues that were coming up but not the live view editor issue or the off-set front pages (these seem to only be where a background is used).

  3. Andrew Misplon Staff 2 years, 2 months ago

    Thanks for confirming the version and the update. It sounds like there might be a JavaScript error on the page. When able, perhaps try a plugin conflict test. Temporarily deactivate all plugins except for Page Builder and the Widgets Bundle. Does the issue persist with only the two plugins activated?

  4. jeffkirkpatrickimages 2 years, 2 months ago

    Didn't seem to make any difference. I've attached a screen shot of what my live editor back page looks like.

  5. Andrew Misplon Staff 2 years, 2 months ago

    Thanks for the update. The forum doesn’t support attachments at this time. You can upload images to any online location and share the link. Please try extending the plugin conflict test. Temporarily deactivate all plugins except for Page Builder and the Widgets Bundle and also temporarily switch to a default theme like Twenty Nineteen. Does the issue persist?

  6. jeffkirkpatrickimages 2 years, 2 months ago

    OK. So with plugins deactivated and switched to Twenty Nineteen, both the front page offset issue and the live editor issue are rectified. So what does that mean? A conflict between my Theme Trust Create theme and the
    Pagebuilder plugin? I have both of those running on another site without issues.

  7. Andrew Misplon Staff 2 years, 2 months ago

    Thanks for the update. With only PB and the Widgets Bundle activated, does the issue return when you switch back to Create?

  8. jeffkirkpatrickimages 2 years, 2 months ago

    When switching back to create the problems re-appear. When left on twenty nineteen with plugins reactivated, the issues are solved. So not an issue with any of the plugins, just with the theme. Is there a way to rectify without switching themes? I pay for Create.


    *Jeffrey Kirkpatrick Images*
    *www.jeffkirkpatrickimages.com <http://www.jeffkirkpatrickimages.com>*

  9. jeffkirkpatrickimages 2 years, 2 months ago

    Maybe I need to contact Theme Trust.

  10. Andrew Misplon Staff 2 years, 2 months ago

    I’m not aware of any issues reported with Create. Is the issue only happening on one page?

  11. jeffkirkpatrickimages 2 years, 2 months ago

    Good question. The live editor issues do not affect every page in the site. The common connection seems to be the use of a background image or fill colour for the row that is affected, but when I removed the colour from one as a test, it didn't make any difference (other than the colour being removed).

  12. Andrew Misplon Staff 2 years, 2 months ago

    You can try creating a test page and then, from the Layouts button Clone: Pages, clone a problem page. If the issue persists, remove the page rows one by one, saving after each removal, to see if any of the rows are triggering the issue.

  13. jeffkirkpatrickimages 2 years, 2 months ago

    One of the problem pages only has a single row – 4 SiteOrigin Editor widgets in a row 25% for each. I'll play around and get back to you.

  14. Andrew Misplon Staff 2 years, 2 months ago

    Thanks, the same test can be repeated at a widget by widget level.

  15. jeffkirkpatrickimages 2 years, 2 months ago

    OK. I added a blank row above the content row and that solved the issue.
    Simple fix but doesn't answer the why question. Why?

  16. jeffkirkpatrickimages 2 years, 2 months ago

    I did that to all the offending pages and it worked each time. Still would like to know why. Thanks for all your help up to this point.

  17. Andrew Misplon Staff 2 years, 2 months ago

    You can try replicating the issue and check the console for errors in red text only.

    https://it.wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

  18. jeffkirkpatrickimages 2 years, 2 months ago

    OK. I turned on script debugging. In Chrome, in the Javascript console I get these messages.

    *Mixed Content: The page at 'https://www.mel-k-art.com/?page_id=412
    <https://www.mel-k-art.com/?page_id=412>&#039; was loaded over HTTPS, but requested an insecure element
    'http://www.mel-k-art.com/wp-content/uploads/2016/11/Mels-logo-inverse.png
    <http://www.mel-k-art.com/wp-content/uploads/2016/11/Mels-logo-inverse.png>&#039;.
    This request was automatically upgraded to HTTPS, For more information see
    https://blog.chromium.org/2019/10/no-more-mixed-messages-about-https.html
    <https://blog.chromium.org/2019/10/no-more-mixed-messages-about-https.html>*

    *www.mel-k-art.com/:1 <http://www.mel-k-art.com/:1&gt; Mixed Content: The page at 'https://www.mel-k-art.com/?page_id=412
    <https://www.mel-k-art.com/?page_id=412>&#039; was loaded over HTTPS, but requested an insecure element
    'http://www.mel-k-art.com/wp-content/uploads/2016/11/Mels-logo-inverse.png
    <http://www.mel-k-art.com/wp-content/uploads/2016/11/Mels-logo-inverse.png>&#039;.
    This request was automatically upgraded to HTTPS, For more information see
    https://blog.chromium.org/2019/10/no-more-mixed-messages-about-https.html
    <https://blog.chromium.org/2019/10/no-more-mixed-messages-about-https.html>*

    and this on the front page

    *Notice*: Trying to access array offset on value of type bool in
    */home/jeffkirk/mel-k-art.com/wp-content/themes/themetrust-create/inc/template-tags.php
    <http://mel-k-art.com/wp-content/themes/themetrust-create/inc/template-tags.php>*
    on line *681*

  19. Andrew Misplon Staff 2 years, 2 months ago

    You can perhaps try installing Really Simple SSL from PluginsAdd New and see if that helps. The notice on the front page isn’t an issue but can be reported to theme support if you’d like.

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