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I have a large site built using the page builder editor. For one particular page the editor will not load properly or I get the white screen when I click ‘Edit’. Could page length/amount of content be causing this? If not how do I fix this? I am unable to edit the page.
Hi FocusWeb
The page size can be an issue if there is a memory shortage.
When the issue occurs, open the developer console and check for errors. If errors are present, please, screenshot, upload to imgur.com or any sharing site and share the link with us. Here is how to check the console https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.
Additionally, if you’re able to, enable debug and debug log. Recreate the issue, the white screen should print an error. Also, check the error log. Here is how https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.
Thank you Andrew. Here is the browser console pic with repeating error…
https://imgur.com/GpApowE
Thanks, does this issue persist if you switch to another browser?
Yes it does.
Does the issue persist if you replicate the issue in a private browsing window with all browser addons deactivated? If so, follow-on with the below.
There are two routes you can follow. The first is to move onto PHP debugging as outlined in my reply before last. The second is to seek out a working baseline. Instructions below. Both steps might need to be taken.
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Are there any plugins known to conflict with SiteOrigin? Also, it doesn’t seem to affect other pages of the site.
Thanks for your reply. The ecosystem is enormous, there is, unfortunately, no way of compiling a list like that. If a plugin throws a JavaScript error, it’ll potentially break other plugins on the page using JavaScript.
Please, let us know the results of the following, we’d be happy to assist from there.
Testing without browser addons
Does the issue persist if you replicate the issue in a private browsing window with all browser addons deactivated? If so, follow-on with the below.
Debug and debug log
Enable debug and debug log, recreate the issue and then check the log file. Here is how https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config.
Plugin conflict test
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.