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  1. Andrew Misplon Staff 5 years, 11 months ago

    Hi Remko

    Thanks for reaching out.

    Please, try seeking out a working baseline. Temporarily deactivate all plugins not authored by SiteOrigin. In that state, does the issue resolve?

  2. Remko van Aarst 5 years, 10 months ago

    Hi Andrew,

    Thanks for you answer. I’ve done what you suggested. But if i deactivate all the plugins except the SiteOrigin plugin the issue is not resolve.

    i’ve made a screenshot but i cannot put it in this post.

  3. Andrew Misplon Staff 5 years, 10 months ago

    Thanks, Remko. Please, try extending the test by temporarily deactivating all non-SiteOrigin plugins and also switching to a default theme like Twenty Nineteen. Does the issue resolve in that state. Once the test is complete, your theme and plugins can be reactivated.

    Screenshots can be uploaded to imgur.com or your cloud sharing site of choice, please, post the link.

    Thanks again :)

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