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The Page Builder plugin has caused my WP Customize function to stop working. Does anyone know how to resolve this? I know it is a problem with the plugin because when I deactivate it, the Customize function works.
Using WP 4.7.3
Page Builder Version 2.4.25
Hi Shughey,
It sounds like you’ve reached the memory limit. You need to apply a pretty hands on fix to resolve this issue. This article would be a good read as it’ll outline how to change it. You’ll need to edit wp-config.php. If you’re unfamiliar with FTP, I would recommend asking your hosting provider for help with editing this file.
It’s not a memory issue. Memory limit has already been greatly increased. Again, the problem is the plugin. Deactivated, no problem, Activated, problem.
Hi Shughey,
Preface: You’re the first person to report this issue so this isn’t a widespread problem.
Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If that doesn’t help, can you please enable WP_DEBUG and tell me what the error message is when you view your customizer?
I had already deactivated all plugins and cleared my cache. Customize worked with all plugin deactivated so I Activated each plugin, one-by-one, and the only plugin which caused Customize not to work is Page Builder.
I am using the Vantage Theme. I also switched to the Twenty-Seventeen theme and Customize worked.
Hi Shughey,
Thank you for confirming. Can you please enable WP_DEBUG and let me know the error message when viewing the customizer?
Strict Standards: Declaration of aec_contributor_list::form() should be compatible with WP_Widget::form($instance) in /home4/reforme7/public_html/atrr/wp-content/plugins/ajax-event-calendar/inc/widget-contributors.php on line 64
Notice: The called constructor method for WP_Widget in aec_contributor_list is deprecated since version 4.3.0! Use
__construct()
instead. in /home4/reforme7/public_html/atrr/wp-includes/functions.php on line 3892
Notice: The called constructor method for WP_Widget in aec_upcoming_events is deprecated since version 4.3.0! Use
__construct()
instead. in /home4/reforme7/public_html/atrr/wp-includes/functions.php on line 3892
Hi Shughey,
To clarify, when you disable Ajax Event Calendar is the page completely blank?
I apologize for the late response but I didn’t receive an email notice of your post. When I disable Ajax Calendar the Customize page is still completely blank.
I’m sorry, I should have clarified this further. Whether the Ajax Calendar is activated or deactivated doesn’t matter. If the Page Builder plugin is activated the Customize page is blank. When the Page Builder plugin is deactivated, the Customize page works, whether the Ajax Calendar is activated or deactivated.
Hi Shughey,
So to clarify, where did you see the above Ajax Calendar error message? I ask as you replied with that as a response to enabling WP_DEBUG and viewing the customizer. So, the only difference when viewing the customizer when having Ajax Calendar enabled is the error it outputs? Just trying to confirm.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look?
Only if you promise to behave. :)
This is a private message.
This is a private message.
Hi Shughey,
Can I make a backup of your website so I can run some tests on the website locally without it affecting your main website?
Yes.
Hi Shughey,
Thanks. I was able to resolve this issue locally by increasing the memory limit locally. Can you please double check to ensure you’ve increased the memory limit via wp-config.php. Please refer to my initial reply for more information.
I added the code but it didn’t work. So, I assume I will have to ask my hosting provider to increase the memory?
* Change this to true to enable the display of notices during development. * It is strongly recommended that plugin and theme developers use WP_DEBUG * in their development environments. */ define('WP_DEBUG', false); define( 'WP_MEMORY_LIMIT', '256M' ); /* That's all, stop editing! Happy blogging. */ /** Absolute path to the WordPress directory. */ if ( !defined('ABSPATH') ) define('ABSPATH', dirname(__FILE__) . '/');However, I changed the memory in php.ini from 128M to 512M and it works.
Hi Shughey,
Glad you managed to figure it out. Sadly, the wp-config.php memory limit increase doesn’t always work so I’m glad you managed to figure out how to increase the memory limit via alternative methods.
Thanks Alex, you were a big help and taught me much. I will highly recommend SiteOrigin and praise your support. I might even go Premium because of this.