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page builder

Open 1 reply pluginplugin-page-buildertechnical
AgnesP
7 years ago · Last reply by Alex S 7 years ago

Hi SiteOrigin,

my standard WordPress editor shows the extra tab for Page Builder, but if I try to use it, a new windows opens and asks me to install the page builder.
If I try this nothing happens.
If I try to install page builder as a new plugin, it fails and telling me that the folder already exists.
However, it does not appear in my list of plugins.

I would appreciate any help very much!

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  1. Alex S Staff 7 years, 10 months ago

    Hi Agnes,

    This is a sign of a failed plugin installation. To fix this issue you’ll need to FTP into your website and navigate to your WordPress directory, then wp-content/plugins and delete siteorigin-panels. If you need help with doing this, I would recommend getting out to your hosting provider.

    Please open your website again and navigate to WP AdminPluginsAdd New. Search for and install Page Builder by SiteOrigin.

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