Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer Not getting email inquiry
We are currently using SiteOrigin for some of our online contact pages.
https://www.1st-line.com/parts-inquiry/
https://www.1st-line.com/contact-us/
Everything seems to work ok when we test it. However we are getting calls from people who say they sent an inquiry and never got a response. When we search through our emails, we can’t find them. Every time I hear a call I test it on my computer and of course it works ok.
I tried using the “”contact us”” form on my cell phone and the page refreshed and I didn’t get the email inquiry. I noticed the URL changed. It added “#contact-form-5555” to the end of the URL.
https://www.1st-line.com/contact-us/#contact-form-5555
When I try to fill our the form again, then I get the “success” message. I do receive the email and the URL adds “,contact-form-5555” to the end.
https://www.1st-line.com/contact-us/#contact-form-5555,contact-form-5555.
The end part seems to change every time I use it.
Any idea what what the issue could be?
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Replies
3Hi Gregg
Email delivery issues are common across all contact form plugins. The problem isn’t the plugin in question but most often has to do with deliverability from your server. The best way to resolve this is to use an SMTP plugin like https://wordpress.org/plugins/wp-mail-smtp/.
Here is a guide: https://www.wpbeginner.com/plugins/how-to-set-up-wp-mail-smtp-with-any-host-ultimate-guide/
Hope that helps.
Hi Andrew,
Thanks for the reply. I contacted my web host. They looked into it and were able to fix the issue. It had to do with the page being cached (or not being cached).
Super, really glad to hear you were able to resolve the problem. Thanks for letting us know.
All the best :)
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