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Recently when I tried to edit my previously made siteorigin content, I could not able to find the visual editor. Instead, I am just seeing these shortcodes:
However, the frontend is still displaying its content.
Hi Umair,
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Dear, Its not a new site. I did not install any new plugins. I think it happened due to new update of wordpress as frontend is still working fine.
Hi Umair,
We’ve done extensive testing to ensure compatibility with the latest version of WordPress. As a result of this, there are no known compatibility issues with any of our plugins and the latest version of WordPress. While we can safely say this for our plugins, we can’t say the same for other plugins. Please do a plugin conflict test to rule out any issues with third party plugins as you’re likely experiencing a plugin conflict.
I have checked now, It has to do with the recent update. The builder is not able to replace the existing editor. Instead it shows up at the end of page:
If i try to import the prebuilt templates to it, it does not show them either. Please tell me a way to provide you credentials so you could see for your self.
Hi Umair,
Would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.
This is a private message.
Okay, You should have received the mail for new account now.
Hi Umair,
Thanks. I’ve had a look at your editor and I see a JavaScript error that’s causing this issue. To confirm, have you run a plugin conflict test? If not, please run one.
If you have, and running one didn’t help, please disable JavaScript Concatenation. This can be done by editing your wp-config.php file. If you need help with editing this file, please reach out to your hosting provider.
Okay Alex,
I have done what you asked. Deactivated all plugins except siteorigin, still same outcome the editor is not detecting its own shortcodes. I also added page speed optimizer, Cleared all caches etc but still the editor is like this: https://cdn.pbrd.co/images/HTwgVhh.jpg
Now, I’m sure its something to do with new update. Kindly, suggest what to do now!
Hi Umair,
The JavaScript error is still present. Please disable JavaScript Concatenation. This can be done by editing your wp-config.php file. If you need help with editing this file, please reach out to your hosting provider.
Okay Alex,
I have added the javascript concatenation code to wp-config. I still don’t see any change. Same behaviour as before.
Hi Umair,
Thanks. The error message has cleaned up and points to a plugin conflict. Would it be okay if I run a plugin conflict test?
Yes you can but Please do not disable any theme plugins or slate pro as they gets reseted and removes all configurations upon reactivating. Thanks.
Hi Umair,
Thanks. I really need to be able to disable those plugins as they’re likely (based on the error message) the cause of this issue. Would it be okay for me to create a backup of your website for local testing? This will allow me to disable these plugins locally and your website won’t be affected any more than it already has.
Yes Alex, you can make a local backup but please delete all content after your testing for the sake of privacy.
Thanks.
Hi Alex, Any update on issue? its getting so late!
Hi Umair,
Thanks. I’ve been able to work out the cause of this issue. This issue is caused by the following PHP added to your child theme functions.php:
add_filter('gettext', 'translate_item', 20 ,3); function translate_item($translated) { $translated = str_ireplace('item', 'person', $translated); return $translated; }This issue is caused as you’re replacing every instance of the word item with person.
Yes Finally, Thanks alot Alex. I deleted this function and now its working!
One last thing: Is there an alternative for the above function where I could use that translation?
Hi Umair,
Great to hear! :)
Unfortunately, we don’t have a direct suggestion for such a plugin – sorry mate. You’ll need to find a plugin that supports string translation.
Please be sure to post another thread if you have any other questions.
ah Don’t wanna use a new plugin just for that while I can code something. Well, I will do something about it. Thanks Again.