Home>Support>North Theme – Icon Cart and Search disappear

North Theme – Icon Cart and Search disappear

By kelvinpai, 7 years ago. Last reply by Alex S, 7 years ago.

Hi,

I have issue that my icon cart and search disappear in my main menu.

Can you give me some solutions?

www.letterist.co

Thanks,

Kelvin

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 7 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Kelvin,

    Have the icons been disabled? Please navigate to WP AdminAppearanceCustomize. Please open Theme SettingsNavigation and ensure Menu Search is enabled. Then please go up a menu and open the WooCommerce settings group and ensure Display Cart is ticked.

  2. 7 years, 1 month ago kelvinpai

    The icons not disabled, and the setting in woocommerce at customize themes i’ve ticked. But still not appear.

    Link: letterist.co

    Please help me. Thanks

  3. 7 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Kelvin,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. 7 years, 1 month ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  5. 7 years, 1 month ago kelvinpai

    Done! Please check your email.

  6. 7 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Kelvin,

    Unfortunately, we haven’t received the WordPress email. Can you please try changing the created account’s password and getting WordPress to resend it to us?

    For reference, you’ll be notified when we receive the email.

  7. 7 years, 29 days ago kelvinpai

    Done! please check this email: Private Snippet, i’ve sent username and password.

    Thanks!

    Kelvin

  8. 7 years, 28 days ago kelvinpai

    Hello, any solutions?

  9. 7 years, 28 days ago Alex S
    Hi, I Work Here

    Hi Kelvin,

    Unfortunately, we still haven’t received an email from your website. This may sound silly, but is your website able to send emails?

  10. 7 years, 24 days ago kelvinpai

    Can sir, i personally send it from my gmail, [email protected]

  11. 7 years, 17 days ago Alex S
    Hi, I Work Here

    Hi Kelvin,

    Sorry for the delay.

    You have a plugin installed that’s adding this. Please navigate to WP AdminPluginsInstalled Plugins and deactivate the WooCommerce Menu Cart plugin.

  12. 7 years, 17 days ago kelvinpai

    Hi Alex,

    I’ve deactivated the plugin, but still can’t appear. Please Help.

    Thanks,

    Kelvin

  13. 7 years, 17 days ago Alex S
    Hi, I Work Here

    Hi Kelvin,

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If this doesn’t help, can I create a backup of your website for testing?

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More